Injector Dynamics - Cleaning/Flow Testing
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Joined: Jan 2011
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Joined: Aug 2010
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I just couldn't let this go without telling you guys. I've had some fueling issues as of late that I didn't believe to be injector related, but just to ease my mind I decided to send my ID1000's back to T1 Race Development to have them cleaned and flow tested.
I called them a few weeks ago and immediately spoke to Andrew Campbell who remained my contact throughout the whole process. He explained how the process worked and followed up with a comprehensive email that made the process painless.
I sent my injectors out UPS Ground and received notification from UPS that they arrived at the ID facility in Arizona at 1:32 PM EST today. Less than 3 hours later I received an email from another ID service member at that facility letting me know that they had received my injectors. Then at 6:19 PM EST I received the completed flow test results from Andrew with a follow-up phone call a few minutes later.
He explained the results in detail, going over what their criteria are for matching injectors before selling them as a set, as well as criteria for "passing" flow testing. He made recommendations for my fuel setup based on the information at hand, and covered everything in a manner that I could easily understand. I was able to pay over the phone, and he was going to call the guys in AZ to get my injectors out via UPS Ground before the end of the day. Amazing.
So in less than 6 hours, my injectors arrived, were processed, cleaned, and flow tested, then sent back out the door. You can't get any better than that. And for $60 to boot. Plus the excellent customer service and constant contact that they maintained with me during the entire process. I honestly couldn't be happier with this experience with them.
Just wanted to pass along the good review, and to show why ID's are easily worth the money.
I called them a few weeks ago and immediately spoke to Andrew Campbell who remained my contact throughout the whole process. He explained how the process worked and followed up with a comprehensive email that made the process painless.
I sent my injectors out UPS Ground and received notification from UPS that they arrived at the ID facility in Arizona at 1:32 PM EST today. Less than 3 hours later I received an email from another ID service member at that facility letting me know that they had received my injectors. Then at 6:19 PM EST I received the completed flow test results from Andrew with a follow-up phone call a few minutes later.
He explained the results in detail, going over what their criteria are for matching injectors before selling them as a set, as well as criteria for "passing" flow testing. He made recommendations for my fuel setup based on the information at hand, and covered everything in a manner that I could easily understand. I was able to pay over the phone, and he was going to call the guys in AZ to get my injectors out via UPS Ground before the end of the day. Amazing.
So in less than 6 hours, my injectors arrived, were processed, cleaned, and flow tested, then sent back out the door. You can't get any better than that. And for $60 to boot. Plus the excellent customer service and constant contact that they maintained with me during the entire process. I honestly couldn't be happier with this experience with them.
Just wanted to pass along the good review, and to show why ID's are easily worth the money.
Originally Posted by CoolGuy094' timestamp='1407177981' post='23272542
http://help.injectordynamics.com/support/home
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Joined: Oct 2011
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I've got nothing but great things to say about Andrews customer service. This is my second time dealing with him in the last 6 months or so and he has been on his game both times resolving my issues (leaking ID2000's this time) with in 24 hours. It's hard to find that in the automotive industry now days. Thanks again guys!
Joined: Aug 2010
Posts: 1,296
Likes: 62
Awesome, good to hear!
Andrew knows his shit and is here for a reason, as are the rest of our crew 
I've got nothing but great things to say about Andrews customer service. This is my second time dealing with him in the last 6 months or so and he has been on his game both times resolving my issues (leaking ID2000's this time) with in 24 hours. It's hard to find that in the automotive industry now days. Thanks again guys!