Correct, we charge each customer the same price. Special pricing is extended to year end, please give us a call.

 

can you pm or email me the special price for the tuner kit ship to 75080?

 

can you pm or email me the special price for the tuner kit ship to 75080?
[/quote]

hi Eddie --

Please send us an e-mail with your year, which part number you'd like, and your shipping information and we will provide an e-mail.

cheers,
-- Chris

 

Can the kits still be ordered without the Nordlock system? For those of us who have air tools and don't want it.

 

Chris can you please PM me the shipping cost of the nordlock system to 90706?

 

This is a minimal cost item, you can simply not install it if you do not want it.

-- Chris

 

We ship via Priority Mail, the cost is $6.00.

cheers,
-- Chris

 

Not sure what this is about - we are fair to all customers and charge the same price for any part we sell.Feel free to drop us a line if you think you've been wronged and we'll do our best to make it right.

Regards
Chris
[/quote]

Earlier this summer I had an order in with you / your shop for:

(1) Novi 1200 Blower with an upgrade to "polished" instead of your typical black
(1) SOS 3.2" Pully
(1) SOS Super Charger belt - for use with 3.2" pully
(1) SOS Adapter Mounting Kit / Backing Plate upgrade for the Novi-1000 conversion

Even though you had advertised the mounting kit on your website for $275.00 and had them listed as a normal "Add To Cart" item.....

When I called to try to place & pay for the order.....you told me that you had to have a minimum order for at least (10) of the mounting kits to make it "worth your while". Obviously I didn't need (10) kits......

Instead of just taking my order, and placing any remaining mounting kits from your order into stock.....you told me that to order just one would cost me $800 for the "set-up" and "run" of just one part....and told me quote "Take-It-Or-Leave-It....it is what it is"

That's total BS.......not only were you misrepresenting product / availability on your website, but you were also trying to get me to cover the cost of front loading your inventory for you. I work in manufacturing & distribution, there's no way you were going to place an order for just one of the mounting plate kits....

It is likely that you would have placed an order for at least 5 - 10 of them attempting to cover the set-up & run costs all on my back, and then would have some surplus inventory at your shop "in-stock" that you didn't have much inventory dollars invested in.

Either way it cost you the order for your bad attitude, poor customer service, misrepresentation of price & product, and plenty of bad press & ill will. I continue to share this story with any and all who have inquired as to why I changed from Super Charged to a Turbo set-up.

I certainly expected better / more from a long time S2ki sponsor, and personal friend to a number of S2k members right here in the Pacific NW.

Best of luck to you & your business in these difficult economic times....perhaps you are doing better than average & it's "OK" to freely take advantage of customers.....and from your statement above "we are fair to all customers and charge the same price for any part we sell"....that certainly doesn't seem to be the case.

...and BTW, you asked

 

^ouch.

and i've been on the fence about which company to drop my 5k with in 2 weeks(comptech or SOS)for a brand new 1220 setup....

this may be the sway i need to go with the other company.

these days, when people are getting the shaft from every business around, customer service reigns SUPREME.

what is that all about chris?

 

You shouldn't be using air tools to tighten the SC pulley, and you probably wouldn't fit it in there anyway. There's just enough room for a wrench.
Just make sure the belt is tight on the pulley, apply loctite to bolt & tighten ass much as possible by hand. Let it sit for 16 hours & its never coming off.