hi Guys , as many of here know i sell my kraftwerks supercharger and decide to go with tts race kit . i talk with richard by mail many times he clear al my questions and i buy the kit . i send the money and her assistant (JAN) told me 4 weeks to deliver the kit , when it pass the 4 week i send email to her assistant (jan) and no answer for 4 days ... i send again 2 mails and again no answer i decide to send email directlly to richard also dont have any answer and finally 1 week later i have an answer by other assistant saying that the guy that fabricate the kit it was on vacations and it will be back in 1 week more and then he will start to fabricate my kit .... !!

so i send again a a email very angry saying if it will take AGAIN! 1 more month ! to wait for deliver the kit !! ? and never have an answer...

as some one knows .. i live in argentina it will take 30 days to arrive the kit here when they have finish the kit .

i read excellent reviews about richard and his products...

but his customers service with me.... leaves much to be desaer

my english its not good... i can write here because i understund reading but talking by phone i dont undersuntd 80 % .

thats why i dont call directlly to TTS.

hope they send an email ASAP.

 

That sucks Nico. Hope they respond and get you the kit asap.

 

sucks to hear. despite the issues KW has had, they respond very quickly usually.

 

Very sorry to hear this and for your trouble. I only emailed Richard and he always got back to me within 24 hours. I don't know why this is happening. This is VERY unfortunate!

I would say this... If you can't get good service eventually feel free to go to SOS. They have always been great to deal with on my purchases and any technical questions.

Good luck Sir!

 

Damn Nico, sorry to hear man. I hope everything works out for you in the end, but this would certainly leave a bad taste in my mouth for sure.

 

This is unfortunate. Richard was easy to work with, especially for being across the world from us here in the States.

I hate to say this but If it were me, I would file a claim right away to your credit card company. Get it on record that you do not have a product you paid for. This will probably piss off TTS, but as much as I want to see another S2000 owner with a TTS kit (I REALLY REALLY DO), it isn't worth getting ripped off.

Another thought, keep in mind that Richard has been in business for quite some time. He is no amateur, perhaps some things happened at his shop that would make the kit be delayed. He is a custom shop that fabricates parts of his kits one off (at least from what I have seen). So he needs lead time to make the kits. Heck, maybe his fabricator needed a week off for personal issues. What ever the case, I would still file a claim, or at least get into contact with your credit card company to tell them what is happening.

Please, do not turn this into a bashing thread until everything is resolved

 

I would call him and ask for a reinbursment unless you really REALLY want that kit. I would just say you advertised a 4 week wait and its been much longer, I would like my money back. If he does not want to do that I would atleast try and get him to put a rush shipping on it. I used to do shipping and logistics. If he is willing to pay the kit can get to you in 5 days with customs from anywhere in the US. If he is not willing to do either option then either just wait or file a claim with your credit card company and get your money back when they process it.

 

hi brian! how are you bro? hope fine!

i think the option of file a claim .. but honestly .. i REALLY want this kit .... tomorrow a friend will call TTS and speak for me ( his english its very good) and see what hapen with this ...

i know richard its in the game for a long time and he is a very good guy ... but if ANYTHING happend he can send me an email with news about any problem.

he dont send me any email ,also he and their assistants dont answer my emails. what i do wrong?

NOTHING. !! i do everything like they told me. and wat i got ?

no answers.-

 

thanks buddy !!

 

i will wait for a response .. if not i will go with sos bro

thanks!!