TTS dissapointed
Joined: Jan 2015
Posts: 269
Likes: 0
I don't think the issue is him waiting for a solid product. The issue is the lack of communication from the vendor. Communication was fine before he purchased anything. After the purchase, communication to the whereabouts of his kit have dimisnished. A simple email update from TTS for peace of mind is all he is really asking for. And IMHO, he's really not asking for that much.
Thread Starter
Registered User
Joined: Mar 2013
Posts: 436
Likes: 1
From: Cordoba
I don't think the issue is him waiting for a solid product. The issue is the lack of communication from the vendor. Communication was fine before he purchased anything. After the purchase, communication to the whereabouts of his kit have dimisnished. A simple email update from TTS for peace of mind is all he is really asking for. And IMHO, he's really not asking for that much.
a simple email , so hard to understund ?
Thread Starter
Registered User
Joined: Mar 2013
Posts: 436
Likes: 1
From: Cordoba
Originally Posted by Nik2k
hi brian! how are you bro? hope fine!
i think the option of file a claim .. but honestly .. i REALLY want this kit .... tomorrow a friend will call TTS and speak for me ( his english its very good) and see what hapen with this ...
i know richard its in the game for a long time and he is a very good guy ... but if ANYTHING happend he can send me an email with news about any problem.
he dont send me any email ,also he and their assistants dont answer my emails. what i do wrong?
NOTHING. !! i do everything like they told me. and wat i got ?
no answers.-
Brian
Registered User
Joined: Feb 2008
Posts: 535
Likes: 8
From: Melbourne
I don't think the issue is him waiting for a solid product. The issue is the lack of communication from the vendor. Communication was fine before he purchased anything. After the purchase, communication to the whereabouts of his kit have dimisnished. A simple email update from TTS for peace of mind is all he is really asking for. And IMHO, he's really not asking for that much.
I think maybe the only person which knowledge at TTS is on holiday?
Any update mate?
Former Sponsor
Joined: Feb 2008
Posts: 547
Likes: 0
From: SILVERSTONE
HI Niko.
I am sorry to say the emails you say you have sent don't correspond with the number of emails we have seen. BUT I have to say that it is unusual for our responses to be slow. You have spoken to Paul and as he confirmed unfortunately the Fabrication shop is back logged (check my TTS Performance Tuning Facebook, I am actively increasing our staff levels to try and meet an overwhelming demand). We have been hit by the recession abating and huge increase in demand, plus staff sickness and holidays. On saying all this I unreservedly apologise for keeping you waiting. The kit is now complete and is being shipped to Florida tomorrow. TWO WEEKS LATE
I am sorry to say the emails you say you have sent don't correspond with the number of emails we have seen. BUT I have to say that it is unusual for our responses to be slow. You have spoken to Paul and as he confirmed unfortunately the Fabrication shop is back logged (check my TTS Performance Tuning Facebook, I am actively increasing our staff levels to try and meet an overwhelming demand). We have been hit by the recession abating and huge increase in demand, plus staff sickness and holidays. On saying all this I unreservedly apologise for keeping you waiting. The kit is now complete and is being shipped to Florida tomorrow. TWO WEEKS LATE
Thread Starter
Registered User
Joined: Mar 2013
Posts: 436
Likes: 1
From: Cordoba
hi richard, nice to read you, i have the emails i send to jan also to paul and DONT have any answer , anyway ... im happy to know that you will send to florida tomorrow.
i understund 100% that you have a lot of demand ! i only ask for a simple answer email !
thanks a lot for the respond here ! and keep the fabrication of this amazing kit !!
thanks again richard!
i understund 100% that you have a lot of demand ! i only ask for a simple answer email !
thanks a lot for the respond here ! and keep the fabrication of this amazing kit !!
thanks again richard!
