Based upon a total lack of response, I think they may be out of business???

See here.

 

eh? they usually have really good customer care...
that's very unsual...

 

i had problems reaching them on the phone, but they have good customer support through emails though.

 

Your problems sound like an anomoly. I never heard of any issues that didn't get resolved. HandA is the online arm of a Honda dealer so I'm quite sure their still in business. The online arm's are usually scarcely manned and it could be possible that Trevor is away or on vacation. I'm not familiar with the inner workings. I suspect that if you have a little patience your issue will be resolved.

 

I've just chatted with Trevor, he's looking into to it. He'll get back with you soon.

 

That is what I thought so, when Trevor was very prompt and then didn't return my e-mail for a while.

H and A is alive and very well,

But if you really need to contact them, here is what you need to do.

Trevor seems to use chat or live person service(I don't know what to call it) on-line most of the time.
I usually contact him in that fashion.
If he isn't available you can leave messages and he reads them.
Go to the HandA site and click the question link on top left and you may see towards the bottom where you can chat or leave messages.

I do not know the reason why he prefer to communicate solely this way but I will ask him next time I catch him on-line.

 

MyBad. . .order something from them. . .if you get it then there still in business!

Just kidding. . .honestly, I've never had a problem from HandA. . .could be like cthree stated. . .Trevor is away or something!

BTW, what are you wanting to return. . .I may be inclined to purchase it from you. . .

 

The other cool thing about HandA is that they have live chat. I was able to get stuff ordered with Trevor via their live chat. It is cool. So, if you get voice mail, go to their website and use the live chat feature.

 

I'm with MyBad - I've tried calling probably a dozen times in the past week and a half but I either got a busy signal or constant ring... Then I tried the live WebChat when the icon was on their website - again, to no avail... I would like to buy the front spolier but I might as well go with one of their competitors - I'd rather not since H&A are sponsors of this site, and keep us going...

Hey H&A !! If you're listening (reading), you can PM me to initaite a quick order for the spoiler...

Thanks...

 

They're alive & kicking....I just received my order from them a couple of days ago.