I have to agree with you about PM's not being the way to go. In this case, however, it was the method by which the deal was down. Therefore it should be considered an acceptable means of communication to resolve said matter.

 

I hear what you're saying Skip, it's just that PM's on the whole are unreliable. I wouldn't condemn a vendor for failing to respond via PM unless I had exhausted all other methods of communication.

J.P.

 

I hear what you are saying about PMs, but I think if a PM can work to set up the deal and make payment (and if I receive a PM from the vender stating that I will be sent a replacement pipe AND tracking number) than its reasonable to conclude that PM works as a method of communication.

I hate having to call people up and start dealing with issues like this, I would rather send a few PMs and wait a while for the part. Also, if I initially did not get any response from my PM I might be more inclined to call. But as I said, I did get a prompt return PM (on Oct 13th.) saying that I would get a tracking number and part sent out that day which is why this is a little confusing.

Whatever, maybe this thread jogged Gary's memory as I just got a PM today stating that the part was shipped out today. I'll update this thread when the part arrives and consider this matter over.

 

It looks like he probably forgot your inquiry due to busy schedule I guess... But still you have every reason to be upset.

Hope everything ends nice and clean!

 

I would just like to comment on this thread as a whole.

To me this thread represents part of what this forum/site is all about.
I think TubeDriver was very fair and polite in raising the issue without insulting anyone or attempting to damage Gary's reputation, but instead was trying to have a matter resolved. I also feel he gave Gary plenty of time to respond, which to me is very important considering people's schedules.
I also like everyones comments which were insightful and helpful, while everyone respected each other's opinion.

I personally have to say that I think vendors on this sight are trying to please the pickiest crowd, because you can have thousands of satisfied customers and you make a mistake with one and everyone knows it. So hopefully no one will look at this thread and think otherwise of Gary, assuming he follows through with his promise. I would like to say I was slightly disappointed not to see a response from Gary saying something to the regard as "whoops my bad, I totally spaced it", but the fact that he did take care of it immediately once reading this thread is a comfort to me.

Just my .02 and am proud to be part of this organization with such great people and honest vendors who are just as human as us and make mistakes.

Best Regards,
Denver - CO for Rocky Mt region in the US

 

Tube,

sorry that I couldn't send out the test pipe in time as promised. I also don't check my PM every day, so again my apology that I could not reply back to you in time. I just got a chance to read your post because someone is kind enough to link me.

Here is the situation of the delay so others could understand:

Normally our return/exchange procedure is that we have the customer send back the defective product so that we can process the exchange.

I think I was trying to do you a favor and make you a happy customer so I offered to send out a new test pipe WITHOUT even have you return the defective one immeidately; and that is why your order is not in our system and was delayed quite a bit.

Anyways, your replacement test pipe was shipped out on the 16th of Nov, right after I got your PM regarding your situation. I also PM'ed you the tracking number as soon as I could. If, for some reason, that you don't get the tracking number through PM, here it is again: ups ground 1Z5Y9V940343072563.

Gary

 

Gary, I tried PM's and your's is full. I sent an E-mail, but don't know if it got through. There isn't a phone number on your web site to call you. Here's my problem:
I just received my test pipe and began to install it. The test pipe I received is 12 inches long, but the cat is 18 1/2. I am coming up short. What is wrong?

 

Hello Gary,

I would just like to say that I am personally very impressed with the way you handled this and I for one look forward to doing business with you in the future.
Take care and I hope you and your family have a wonderful Thanksgiving.

Best Regards,

Denver