Did Honda Street Race My SC
08-16-2002, 04:03 PM
#2
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The service tech who did the spark plug TSB on my car didn't test drive the car at all nor the one before mine.
10 miles is a bit much and shouldn't any fault lights be remedied sooner than that? I think they took your car for a joy ride.
It's also difficult for somebody to take the wrong car when the service number is hanging from the rear-view mirror and the key. Usually the tech who conducts the work test drives the car. Not somebody else in the shop.
10 miles is a bit much and shouldn't any fault lights be remedied sooner than that? I think they took your car for a joy ride.
It's also difficult for somebody to take the wrong car when the service number is hanging from the rear-view mirror and the key. Usually the tech who conducts the work test drives the car. Not somebody else in the shop.
08-16-2002, 04:15 PM
#3
I personally think that test driving on the recall is out to lunch but with that said I wouldn't loose sleep over it. I once had a shop owner drive my car home for a weekend "to see how it drove." He told me this as I was picking it up after having the transmission redone. I was a little put off until he told me how mine compared to others and what he thought it needed. He gave me about ten minutes of his opinions about the car and I was so happy that he had tested it I almost felt I should have paid him. He was right and I didn't have a problem with him driving it 50 miles home and back as a test drive. The fact the shop was one of the very top porsche shops and the mechanics had built some engines/cars that won some very impressive races didn't hurt.
I would suggest cutting the mechanics some slack and in the future they won't forget who you are. If you continue to persist with your campaign I would suggest maybe changing dealers as I would not want someone working on my car that I had caused grief in the past.
Enjoy your fast car.
I would suggest cutting the mechanics some slack and in the future they won't forget who you are. If you continue to persist with your campaign I would suggest maybe changing dealers as I would not want someone working on my car that I had caused grief in the past.
Enjoy your fast car.
08-16-2002, 04:23 PM
#4
Former Sponsor
Garyj,
The dealer's story is pure fiction. There is no need to test drive the car after a spark plug change, and we all know that.
What amazes me is how businesses do these things, then lie about it, when it's all so transparent to the rest of us. Enron, Worldcom, etc. etc. all the way down to the local Honda dealer. What the hell ever happened to truth and integrity?
The dealer's story is pure fiction. There is no need to test drive the car after a spark plug change, and we all know that.
What amazes me is how businesses do these things, then lie about it, when it's all so transparent to the rest of us. Enron, Worldcom, etc. etc. all the way down to the local Honda dealer. What the hell ever happened to truth and integrity?
08-16-2002, 04:31 PM
#5
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I feel for you man!!
I used to work at a Import dealer service dept as a service writer a while back, and I'm not going to say which one because I still work in this industry. And you just would not believe what goes on in the service bays, and the quality of the techs varies widely! Not to mention the oil change guys and the guys who get the easy stuff, like changing spark plugs!!! Then they get to "test" drive the car to make sure they didn't break anything or to "see what this sucker will do!"
I not saying all tech's are this way, some are very very good!! But it seems like the best techs end up going somewhere else when they get a chance because they finally get fed up with being jerked around on their labor hours every week when they get their hours slips.... the ones that say which hours are were billed for warranty and which hours were billed at their regular pay rate, these are the "good" hours..... And it seems that management has made an art trying to beat them out of their good hours.
And the ones that are not dedicated to what they do, every time they do it, stay there forever. They cost less and tend to only want to do enough to get the job done for the day. These are the
guys who are the last to volunteer to go off for the training sessions that they are required to attend so they can stay up to date with latest fixes for whatever brand of car they are working
on.
And just because you ask for the specialist does not mean that he will be the one working on your car. Once you leave the
dealership or your car is in the bay and you are in the waiting
room sipping on coffee and watching some stupid television show,
it's anybody's guess who will be doing the work unless it is truly
something that the top tech has to do.
If anybody reading this has ever worked in a service department
at a new car dealership you know what I am talking about. In the
end it's all about the money billing out the hours for rack time, and each rack has to earn so much a day to meet their monetary requirements.
So get off your duff and get that car outta here already!!! Or....
what are you going to do? marry that iron?
Next time get the parts on the recall and install them yourself!
That is if you can do it. And I think spark plugs is something most
can do on their own. Just tell the service manager that you want
to do the work yourself. They should provide you with the paper
work and any stickers to put in your service manual to show that
the recall has been done. Don't let them tell you that their tech's
have to do the install to validate the recall.
I used to work at a Import dealer service dept as a service writer a while back, and I'm not going to say which one because I still work in this industry. And you just would not believe what goes on in the service bays, and the quality of the techs varies widely! Not to mention the oil change guys and the guys who get the easy stuff, like changing spark plugs!!! Then they get to "test" drive the car to make sure they didn't break anything or to "see what this sucker will do!"
I not saying all tech's are this way, some are very very good!! But it seems like the best techs end up going somewhere else when they get a chance because they finally get fed up with being jerked around on their labor hours every week when they get their hours slips.... the ones that say which hours are were billed for warranty and which hours were billed at their regular pay rate, these are the "good" hours..... And it seems that management has made an art trying to beat them out of their good hours.
And the ones that are not dedicated to what they do, every time they do it, stay there forever. They cost less and tend to only want to do enough to get the job done for the day. These are the
guys who are the last to volunteer to go off for the training sessions that they are required to attend so they can stay up to date with latest fixes for whatever brand of car they are working
on.
And just because you ask for the specialist does not mean that he will be the one working on your car. Once you leave the
dealership or your car is in the bay and you are in the waiting
room sipping on coffee and watching some stupid television show,
it's anybody's guess who will be doing the work unless it is truly
something that the top tech has to do.
If anybody reading this has ever worked in a service department
at a new car dealership you know what I am talking about. In the
end it's all about the money billing out the hours for rack time, and each rack has to earn so much a day to meet their monetary requirements.
So get off your duff and get that car outta here already!!! Or....
what are you going to do? marry that iron?
Next time get the parts on the recall and install them yourself!
That is if you can do it. And I think spark plugs is something most
can do on their own. Just tell the service manager that you want
to do the work yourself. They should provide you with the paper
work and any stickers to put in your service manual to show that
the recall has been done. Don't let them tell you that their tech's
have to do the install to validate the recall.
08-16-2002, 04:36 PM
#6
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[QUOTE]Originally posted by Sideways
[B]I personally think that test driving on the recall is out to lunch but with that said I wouldn't loose sleep over it.
[B]I personally think that test driving on the recall is out to lunch but with that said I wouldn't loose sleep over it.
08-16-2002, 04:38 PM
#7
Registered User
Sorry Rick, but they will test drive the car after anything is done to the engine, exhaust, etc. My dealer has told me this, and its to make sure that things work properly as designed. They test drove my car after replacing the striker plates and they also documented the miles before and after and how far it was driven on the invoice. I feel that test driving the car after the spark plugs were installed is just a matter of making sure things work right.
However - how this is being handled by the dealer is quite strange. They are hiding something and trying to cover their butt - maybe. See how things transpire, if nothing else... well you survived without a ding, and if you go into the dealer again, be very observant, and stick around, don't leave at all. Make sure you are the exception and you will be allowed into the service bay. =D You might turn out looking like a dick being all over their asses, but you'll be satisfied and they will be warned of future issues, right?
However - how this is being handled by the dealer is quite strange. They are hiding something and trying to cover their butt - maybe. See how things transpire, if nothing else... well you survived without a ding, and if you go into the dealer again, be very observant, and stick around, don't leave at all. Make sure you are the exception and you will be allowed into the service bay. =D You might turn out looking like a dick being all over their asses, but you'll be satisfied and they will be warned of future issues, right?
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08-16-2002, 05:33 PM
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They didn't test drive mine when I took it in for the spark plugs...
However, I took it in for the clicking CV joints and the car smelled like burnt clutch for 24 hours after.
Honda's service departments are not properly taking care of s2000s and their customers.
It's sad but true and will be the primary reason why I will sell this car when the time comes.
However, I took it in for the clicking CV joints and the car smelled like burnt clutch for 24 hours after.
Honda's service departments are not properly taking care of s2000s and their customers.
It's sad but true and will be the primary reason why I will sell this car when the time comes.
