Originally Posted by synergys2k' date='Feb 9 2005, 08:04 PM

I had a TERRIBLE experience with Mastergrade. I ordered the CF hood, and the OEM lip. They charged my credit card right away, and said the parts would take about a week to get to me. But a week later the parts never showed up. I called, and they explained that there was a shipping error, and they would send out another hood. A week later, still nothing. I called again, and they said the hood was damaged, and that they needed to send a different one. Another week later, I called and they said they never shipped another hood because they didnt have it in stock. After patiently waiting a total of more than 2 MONTHS (and my card had been charged already!) I called to find out if the hood and lip were coming, and they said they would ship that day. So I waited yet another week, and finally saw the tuck pull up.

I was so excited that they were finally here. I took one box off the truck and asked the driver where the second box was, and he said there was none. I opened up the box and found that all I had received was the lip. STILL NO HOOD! I called them up to get a tracking number on the hood, assuming it got lost somewhere, and found out it still had never shipped! I was so irritated at this point, after being told so many different stories, that I said I wanted to cancel the order. They apologized once again and promised it would leave that instant, and be on its way to me. And for all my trouble they would send me some CF eyelids. So I gave in and said ok.

A week later the hood came in - but it was missing the hood pins!! So I couldnt even install it! And the CF eyelids I was promised for all my trouble were nowhere to be found!! I called them and they told me they would send the hood pins and eylids right away. A few days later the hood pins arrived, but no eyelids! I called three more times looking for my eyelids, and at this point they would not even answer the phone. I left 3 messages and wrote one email but never got a call back, nor an e-mail, and of course never saw the eyelids.

On top of all this, the fitment of the hood is terrible, it is only a single layer of CF, so it is very flimsy compared to other hoods I have used, and it has quite a few flaws in it. The lip spoiler had a few flaws, but fit better at least.

Overall I would never do business with this company again. I have built many show cars, including 3 that have had full magazine coverage. Of all the companies I have dealt with in building these cars, Mastergrade was hands down the WORST! From the quality of the product, to their customer service, to their business practices - the worst!

Sorry if I sound like I am ranting and raving.... I am! Phew =)

Cris