I know rick is great. He has these great parts with great prices, but whats up with his customer service lately. I mean, i bought a shift knob from him, its been 2 and a half weeks! I emailed and no reply. Isn't this jsut getting strange? I've seen a few other people complaining about parts, but for goodness sakes. A shift knob. How hard is that to throw in his mailbox in the morning. Anyways, if "rick" sees this please pm me, i couldn't find a pm to put this in and might get a lil more attention.

 

same thing with me man, i ordered a voodoo knob and it still hasent come yet.

 

see, thats what i'm talkin about. strange

 

It clearly says when ordering that many parts are special order and custom made. It also says expect 4 to 6 weeks for the product. You best bet is to contact Stratocaster on this website. He is a partner with Rick and James His name is Jeff and he is is a good sorce for fast responses. I am actually surprised Jeff has not chimed in on this thread yet!

 

mine isn't custom. its just the ball hahaha

 

they should have a stock of knobs..how cost effective is it to make a knob each time someone orders.

 

I love Rick's accessories. Each time I've ordered an item it's taken a LOOOONG time to get it. I had the same thing with some emails taking forever to be returned.

The thing is that this business is a side thing for these guys and they all have real jobs. They are really nice people despite how slow they are to respond. When you do get a response, I promise you they will be cordial and do their best to answer your questions and remedy the problem.

 

It took about a week for my major havoks wind blockers, but then I saw that they came from Laguna Hills...that is seriously a ten minute drive from my house

Ryan

 

yea dont worry about the wait time, cause believe me it is long. but the product is great when you get it and you wont be dissapointed. i got the key badges and a knob and would order em again if i had too.

 

i have no problem waiting, but seriously, even if u had a job, its been 4 days since my email was sent. It doesn't take much effort to reply to his emails, he including himself has 3 ppl working it. emails are not hard. I am sure I will love the product, just a little stressed. Hopefully i'll see it b4 chirstmas cause its a present =P