Did nothing changed.

Swiftoy

 

I don't understand. If you think you got no response by email, why don't you pick up the phone and give them a call? That way you don't have to worry about if your reply email went to spams folder. Beside, I know Rick's accessories in business for long time, they cannot treat customers without any response. I never bought anything from them, but I think any businesses will take good care customers as a first priority.
That's my .02 cent.

 

not always....

But Rick's has always been a first class company. I give them an enthusiastic

As far as Cobalt Friction is concerned, my feelings are different.

 

We don't have a published phone number to call.

You know, I bet must active S2000 owner may not know this. Rick's is owned and operated by S2000 owners as a part time effort. All of us have day jobs, and as part of those jobs, we have to travel. None of us make a living from this. So everything can be delayed from time to time.

 

Nice to see you guys are posting since I placed an order last night. That would've stunk if you guys went under and I didnt know.

I tell you what, your prices are very good for what I was looking for.

Thanks

 

it's amazing to me that a small business like Rick's can have such great customer service, but a much larger company like Cobalt drops the ball. I guess targeting a specific group enables companies like Rick's to take more care.

 

Hey, we do drop the ball from time to time. It is just what we do when we drop the ball that really sets us apart from the rest.

 

After talking with my wife abut this incident she tells me she had sent some e-mails from work home that never made it so it seems as if I have some e-mail gremlins to sort out. Checked the spam filters again and all looks good. I'm stumped.

Rick, thanks again and sorry for the confusion

Swiftoy

 

Rick's Accessories has been a long time sponsor and a member of the community for many many years...


Glad to see that this was worked out...

 

Yep, that is the true test.

I'd expect any company to be able to provide me with what they claim to sell, and what I pay for. That should be a given (though it isn't always!) It's what you do when faced with a tough situation that makes the difference and really speaks to your commitment to the customer.

I did not know that Rick's was run as a side venture. In all honesty, dealing with you guys was more pleasurable for me than heading to the local speed shop here. A big up to you!