honestly you check what paper rating they are on? sound liek a B or C... if so sorry not to be a dick but you should have looked in to it.

 

This is how Mercury can afford to offer you low rates. When you need them, they find a way to keep money that other companies would give you.

 

U could just buy used seats to save a few bucks

 

100% right. you didn't complain when you were paying less.

 

They're an insurance company. They offered a rate, he accepted it. I won't fault him for that. I've heard similar stories on companies that charge higher premiums and other stories where the customer was treated properly with a company that didn't. Just because you pay $500 more than the next guy is no guarantee that you'll get better service.

Most insurance will make some attempt, one way or the other, to limit their liability in a claim. The more expensive the claim, the more likely they'll attempt to screw the customer. I know there are exceptions to that but it happens all too often.

Drive Safe,
Steve R.

 

yea bs..... i guess being a underwriter and broker means nothing...

 

USAA is completely different as they are not a slave to the almighty buck like others are.

USAA has gone to bat for me many times, too. I don't mind if they are not the cheapest; when the shit hits the fan they are the best.

 

I assume you're saying that you're an underwriter or broker?

I don't care what part of the industry you work for. I've personally known people who literally made a "fortune" in insurance. I don't necessarily begrudge them that but when the customer has a legitimate claim, PAY IT! Don't screw em around for a month and then deny them other benefits that they would have legitimately been entitled to but were subsequently denied because "the company" was dragging its ass.

If you were his broker, I'd say you fell down on the job too for not helping the guy get this issue taken care of in a timely manner. I don't care what kind of excuses you have. Bottom line, you get a commission for selling that policy and you owe the customer support on these issues. If you can't do that, then you don't need to be in the business and he definitely needs to take his business elsewhere, which it looks like he's going to do!

Drive Safe,
Steve R.

 

Well, in my state, when one makes a claim against one's own insurance and they act in bad faith, a court can award punative damages against the company, regardless of how small the claim is. In my state here are "contingency fee" attorneys just wattering at the mouth for a case like this. Yeah, the attorney may take a big chunk of the award, but the award may be really large.

Thanks,
Richard

 

Oh you mean like the firm that i am a partner at? like that kind of money ok.
2nd BROKERS can not speak to the public we deal with agents, With that said his AGENT should have done somthing unless he went direct.
So don't be so quick to place blame. If this is a B rated paper company this is normal for the way they work, not illegal, but i think its wrong. This is why My firm only deals with A rated, you do not run into any of these issues.
So please know all the acts of the way this all works before you pass judge ment on me.