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Surprising warranty service experience

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Old Aug 29, 2003 | 10:31 PM
  #1  
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From: San Fernando Valley, CA
Default Surprising warranty service experience

My S2000 went in today for a center console replacement (back armrest keeps popping up) and a sticking ignition switch.

The dealer told me that it could have happened because it got deformed, or because the alarm installer hamfisted it when they took it off/put it back on. They gave me the benefit of the doubt and replaced the whole assembly (shift-boot back to armrest, one piece) under warranty.

My other nagging problem was the ignition sticking and acting like the key was still in the ignition after it was removed. It went from a once or twice a month thing to every other time get out of the car. However, it would never do it at the dealer.

I got wise and recorded the malfunction on my camcorder. The car refused to malfunction when I tried to demonstrate it to the service tech. The first tech told me he did not care if I recorded it, they need to *SEE* it malfunction in order to do anything about it. The service manager came over a minute or so later, I showed him the tape, and he went off to speak to a mechanic. Two minutes later he came back and said they would fix or replace the ignition switch, depending on what they find.

A few hours later, I get the car back. Ignition is still busted, the parts have to be sent in from Japan, and the car's ignition decided to give the dealer a taste of the annoyances it gave me while in their care. It malfunctioned every time they parked the car.

Yeah, it's a hassle taking the car back for these minor glitches, mostly because no one is stocking the parts, but I am quite pleased at how nice the service department is treating me - I did not expect that at all.
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Old Aug 30, 2003 | 08:52 AM
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There is a service bulletin on the console not staying down, I don't remember the #. My car had the same problem. It's fairly simple to fix.
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Old Aug 30, 2003 | 09:26 AM
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i would like to know what that bulliten is....mine was already replaced once for wearing out, and the new one doesnt stay down in the back.
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Old Aug 30, 2003 | 10:35 AM
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mine doesnt stay down around the e-brake
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Old Sep 16, 2003 | 04:18 PM
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Service Bulletin 03-012 , applies to 02-03's. The repair is to cut the console cover under the armrest pad where 2 ribs press against the cover. It doesn't take that long and can't be seen unless you remove the console.
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Old Sep 16, 2003 | 04:25 PM
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Hey rworne, I met you at ralpers drive. Where are you taking your car? I've had mine in many times to Palmdale Robertson's Honda and they always are nice and have taken care of all my complaints, all under warranty. I know it's far for you but thought I'd let you know. They even did the clutch SB although they never heard the problem and took my word for it.
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Old Sep 16, 2003 | 09:35 PM
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[QUOTE]Originally posted by Kyras
[B]Hey rworne, I met you at ralpers drive.
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Old Sep 17, 2003 | 03:06 PM
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I bought my van at Kolbe and they were really nice. I still have a 10% off card from them on parts but I never go there since Palmdale is closer. Glad they handled your problem quickly.
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