I placed an order for a pearl magnum engraved knob and black/red with black stitching boot for my s2000 on the 12th and today, I receive an UNENGRAVED pearl knob with no boot.

Now, I am new around here and have done a search and to my dismay have discovered many threads showing their displeasure towards Rick & his services. I am just amazed that my credit card was billed 141.30 almost instantly yet such a sloppy mistake took place when putting my order together...

My question is, is there any phone number where I can reach this company or do I have to play the waiting game (wait until my emails are answered).....this is not a very good feeling, especially considering that I am a new customer and was already prepared to order some more stuff off of Rick....

By the way, the reference number for my order is 195612977906 (just in case someone from Ricks reads this)

Thanks for your help guys and girls!

 

PM "Stratocaster" or "Rick Hesel"

 

Ok, thanks I will. To Ricks' defense, I did just notice that on the website it says that packages ship seperately and some items are custom made to order, including leather products.

It still makes me nervous though that they send me an unengraved knob. I hope the boot's colors are on point when I receive it!

Either way, I will pm rick.

thanks!

 

Did you e-mail us? If so to what e-mail address, as I don't see it. You need to e-mail us again. Use the e-mail address on your order or the one on our web site. I see both.

1. All of our leather items are custom, made to order and ship 2-3 weeks form the date the order is placed. This is posted clearly on our web site.
2. As you ckeck out, you will see "NOTICE! YOUR CREDIT CARD WILL BE CHARGED IMMEDIATELY FOR THIS PURCHASE" So that should not suprise you at all.
3. Mistakes happen. Making things right is what customer service is all about.

On the threads that you have found, No one posts when everything goes perfect. I don't think there is a post in well over a year that I know of. Also, no one of those customer issues were not addressed and handled.

So in short, you will have to return the shift knob to us. We will refund the return shipping cost for return shiping. (Priority Mail only. FedEx or other and you will have to cover that). When we get the knob back, we will be happy to ship the correct know.

Thanks

 

Hi,

Thanks for your quick response.

I did email to the email addresses on the website.

I also just finished PM you.

I caught the leather thing, thus that is the reason of my previous post.....I replied to the defense of your company.

Please give me what address I should return the knob to and what I should include in the box as reference. The knob will go right back in the mail today.

 

Like I said, I do not see any e-mails from you in the last three days. (Order on the 12th, delivery on the 15th) I still don't.

The address is posted on our web site. Include a copy of your order number and that you want to exahange it for an engraved knob. Also request a refund for the return shipping.

Thanks

 

I have received the boot & have received the engraved knob as well....all I am waiting on is my return shipping for the knob that I sent back, can you please credit my card for the return shipping?

Thanks!

 

Order S badges and a shift knob from Ricks end of last year and got the badges with out the knob. Ricks was kind enough to get me my knob next day after I notified them. great cust serv!

 

Did you e-mail us?? Orders@Ricks2k.com or Information@Ricks2k.com. Include your order number, real name, etc.

 

Rick is a great guy

Ordered many parts with no problems

Also great customer service sure you will work this out