Sorry to hear about all the problems Schatten. I hope you get it all resolved soon.

Please tell us the name of the insurance company once this is all over. I can't believe that they're giving you such a hard time for your very first claim.

 

I can't image what possible reason they are giving you for not covering stolen seats under the comprehensive part of your policy. Please share with us what they said, even if you can't name names yet.

 

[QUOTE]Originally posted by Schatten
[B]Wes, actually on other cars - the american v8's they do, quite a bit.

I'm not saying, nor do I have a dyno, that it increased the torque, its just what it felt like.

As for the insurance company, and who I bought the seats from, I've withheld those names until the issue is resolved.

 

Randy: Every state has some kind of insurance commissioner. Call them. Also, what aren't you telling us?

JRM: Any tips to help this guy activate the local force?

 

Schatten - My wife works for an insurance company and here are her suggestions to get satisfaction:

1) Remain polite, but firm in all of your discussions and actions.

2) Escalate to the insurance company's adjuster's supervisor. Do not give up until you talk with them and find out the reason why your claim is being denied. Be sure to get this in writing.

3) Follow up your conversations with the adjuster/supervisor in writing. This shows the company that you are serious and are creating a paper trail of the incident. They will take you more seriously. Be sure to send the letters Certified Mail.

4) Contact the State Insurance Commissioner and file a report with them including the specifics of the incident, the actions that you took and the response of your insurance company.

5) Have a lawyer draft a letter to the insurance company asking for a specific remedy in terms of dollars and payment date.

6) Did I mention to document all of this on paper? Right now write down what has happened so far. Who said what, who you talked with, etc.

7) Regarding the police - it sounds like you have a case number already, and if the detective is not forthcoming in a reasonable period of time, ratchet this up to her supervisoras well. Stolen seats and a damaged car are a pain in the a**, but your police force may be preoccupied right now with assisting the Feds with tracking down suspected terrorists. You may want to cut them a little slack.

 

Randy.. just throwin an idea out.. wouldn't it be cheaper to get the OEM hardtop installed.. instead of fixing the convertible top.. if its going to come out of your pocket.

 

The cops don't give a shit on solving crimes like this. I had a car broken into one time and they sent the guy out, but you could tell he was going through the motions and wasn't actually going to investigate anything. The cops here in Austin would rather sit in ambush with their new laser guns and give out speeding tickets all day. That brings in money, finding the assholes that messed up Randy's car doesn't. And cops wonder why people don't have as much respect for them as they should.

Randy, I hope you get this crap resolved soon and to your satisfaction. I would really like to know what insurance company is giving you this much crap for an obvious claim so I can stay away from them. I have State Farm and I have made several claims, including when my car got broken into, and I had no problems getting them to fix my car. Good luck.

Mark

 

Randy, sorry to hear of your problems.
This thread makes me think it might be wise to write the vin on the bottom of the seats where it is not readily visable. Maybe we should mark any part we can that way. Good luck.

 

[QUOTE]Originally posted by DSF_S2k
[B]

I bet it's Allstate insurance....

 

Schatten, like CoralDoc I cannot imagine that they would deny your claim. I would love to know the basis for their denial. I don't see how they can possibly justify not paying to fix your car. That's what insurance is for.