What is the standard protocol ?
Former Moderator
Joined: Jun 2002
Posts: 10,796
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From: Columbus
Originally Posted by rijowysock,May 21 2006, 11:56 PM
once it leaves the seller its your responsibility
you COULD have gotten it from them direct but due to distance YOU chose to have it shipped.
ergo, YOU the owner of the item while it was damaged should place a claim.. the fact they take a long time isnt something u can change
you COULD have gotten it from them direct but due to distance YOU chose to have it shipped.
ergo, YOU the owner of the item while it was damaged should place a claim.. the fact they take a long time isnt something u can change
C4SxM5 has it right.
The shipping company has a contract with the shipper, not the receiver. As much as it sucks, the shipper has to file claim and they are even the ones that get reimbursed. Most companies will let you return the item to them once UPS/Fedex has come to the receiver's place to inspect the package.
Former Moderator
Joined: Oct 2003
Posts: 24,162
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From: Burlington, VT
Whoever paid the shipping company is the one who has to do all the legwork.
Bad business on the vendor in this situation - they should have taken the exhaust back and shipped a new one to you without making you go through all this
Bad business on the vendor in this situation - they should have taken the exhaust back and shipped a new one to you without making you go through all this
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