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WTF do when you get locked out of you yahoo e-mail HELP !!!

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Old May 2, 2002 | 07:00 AM
  #1  
tims2k's Avatar
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From: MP Tuning, Atlanta
Default WTF do when you get locked out of you yahoo e-mail HELP !!!

Well I have been having problems with my wife, next thing happens she is going through my pm's and e-mail.

I changed my password and now I can't get back into my e-mail account? Now I have been locked out of it for another 12 hours? And I put in the password that I chose? WTF is up?

Is there a numer to call? There was a secret question but I can;t remember what I put (been 2 years now) now what to do?

well any advice will be nice
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Old May 2, 2002 | 07:11 AM
  #2  
Yiannis's Avatar
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From: Kalamata - Greece
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Tim I am sorry for your trouble. I jhad similar problems (isn't life wonderful!) with wife and account!! here is what yahoo sent back. I managed to fix it.... give it a try

Thank you for writing to Yahoo! Customer Care.

You may update your Password Challenge Question and Secret Answer only
if you can provide the answer to your current question. To protect the
security and privacy of Yahoo! accounts, we will provide login help only
when a correct answer to your current question is provided.

If you are unable to correctly answer the challenge question, you may
obtain a new password at the alternate email address listed on your
account without answering your password challenge question. If you no
longer have access to that account or did not enter an alternate email
address at the time of registration, you will need to open a new
account.

In order to change your secret question and answer, please send the
following information from the Yahoo! Mail address for which you would
like the question changed. If you do not use Yahoo! Mail, please send
your request from the alternate or non-Yahoo! email address that is
listed with your Yahoo! account.

In the subject of the email, type "Re: Challenge Question and Secret
Answer." In the text of the email, please include all of the following:

1. your Yahoo! ID

2. the birthday you provided at registration

3. the ZIP or Postal code (or location) listed on the account

4. the alternate email address currently listed on the account

5. your Current Challenge Question and Secret Answer

6. the new Challenge Question and Secret Answer

Please Note:

Your secret answer is case-sensitive, as such, the capitalization,
punctuation, spelling, and spacing of both your old and new Secret
Answer are important. To clarify:

YAHOO
yAhOO
yahoo

are different and would need to be entered exactly as they appear.

We will copy the Secret Answer exactly as it appears in your email. Once
we have received and verified that all the information provided matches
the listed registration information on the account, we will notify you
that the change has been made.


Yahoo! Member Services
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Old May 2, 2002 | 07:24 AM
  #3  
tims2k's Avatar
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From: MP Tuning, Atlanta
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Thanks you so much for replying...

Now for the bad news, the account was setup when I bought my S2000 and I no longer can remember the secret password to the question, nor do I have my old e-mail.

The last thing that happened is my wife checking my e-mails (she found nuthing bad) and after that boom I can no longer get into my account (she sadi she done nuthing to it).

I'm awaiting news on shippment on lots of stuff (including S/C) and the only contact is through e-mail....Well this sucks big time
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Old May 2, 2002 | 10:28 AM
  #4  
S2KTroup's Avatar
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From: Lawrenceville
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Tim,

Sorry to hear about the home difficulties.
Maybe this will help

http://help.yahoo.com/help/us/mail/mail-01.html

try this link It may cost you a few bucks but Ill bet you can provide them with enough info to let you in.

Have the billing info (CC#) for the acct. That will be the best piece of proof.

Good Luck
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