Today is not my day.

People are just out to aggravate me.

At the last visit to the eye doctor he told me to use a specific eye drop and ointment to clear some dryness/redness in my eye.

I'm pretty sure the eye drops will be indefinite, as the dry eye issue has been going on for a while, though this was the first time it caused a problem. At the appointment, I neglected to ask a maintenance dose once the eye cleared. It's been a couple of weeks, and the eye cleared, so I thought I'd give them a call.

I've been on the phone for ten minutes now. First person re-read me his instructions....duh, I know what he told me, we didn't discuss a maintenance dose and that's why I'm calling.

She suggested artificial tears, and I told her the doctor told me the drop he recommended was thicker than artificial tears which was why he recommended it in the first place, OK, I'm told to hold on. Another person comes on the line....I ask the same question, she puts me on hold....

Well, she came back on the line to tell me they will ask the doctor and get back to me. Might have saved us both some time if they took a message in the first place.

There went 15 minutes of my life that I won't get back.

 

I've come to the unfortunate realization that very few people are capable of linear thought beyond the immediate question before them.
Tech support is the ultimate example of that.

My doctor has an email system set up.
for non-urgent stuff, it is super without the drone interaction.
I explain the relevant data, ask a question, get an answer.

 

Did you ask her if she was his wife?

 

My eye doctor office is a husband and wife team

 

This book explains why tech support call centers are is the way that they are.

 

And how many minutes of your life did you spend posting that?

 

I was multi tasking! On hold and typing at the same time.

 

Never even thought of it.

 

No email at our doc's office, but I do fax them prescription requests from time to time. Anything to spend less time on hold.

 

I use the email for doctor questions too. I love it. My last time was to ask if I really needed to keep my appointment since my finger issue was completely cleared up with a cortisone shot. The answer from the doctor was no.