This thread is great. I had decided to accept a 12 month promotion to install a U-Verse fibre optic connection . They had checked my address and my line and then called me with a proposal for a land phone line and a 24mg internet connection. Turns out after they came to the house that they had 'made a mistake'. They backed off from accepting the cost of 'free' installation as promised. I sent them packing with a kind word, and decided to opt for the Comcast Xfinity as a DSL replacement. The comments here have helped, even though I had sworn off Comcast 'forever' about 20 years ago.

 

I'm sure fiber optics is great, but, like I said earlier, Google U-Verse before you sign up.

 

 

I have Comcast for Internet only. And only because they're the only cable ISP in my area. That's how those thieving, lowlife scumbags get away with such lousy service, yet still manage to make huge profits. I loathe Comcast to my very core.
When I move to the new house they'll be getting a letter from me:

Dearest Pigf***ers,

Please FOAD most painfully at your earliest convenience.

Hugs and kisses,

Dean
Comcast acct. #xxxxxxxxxx

 

Guess what I found in my mailbox today. Yep, another AT&T promotional letter. This time I read it. It reads High Speed internet - now 2x faster; up to 6 Mbps downstream.
And then in the small print below they add speed claims represent the maximum; your speed may vary. Am I missing something here? When I run my Comcast speed test I am getting 55 Mbps, although they only marketed it to be 50 Mbps. I used to get 35 Mbps with older modem.

Jim, until this week I was a happy Comcast customer. They have spent many hours at my house over the past few years - running new line from the street, replacing any old line or old style splitters within the house, rerouting a telephone line within the house, and testing signal strength, etc. And, all at NO charge. I've had their bundle service for a few years with no issues.

Good signal, good speed, and good support - till this week which was all trigger by an entry error on what I was sent. Then it turned into the week from Hell.

 

We've got AT&T Uverse and love it. The only downside is after the first year the cost has gone sky high. We are looking elsewhere for better prices.

 

Call and find out if they have any promotions they can offer you. When I was with ATT, every year I had to call in and find out what new promotion they had. Sometimes it would be a 6 month thing, sometimes it was another one year deal. Depended on what they had available.

With Time Warner, I do the same thing. Right before my pricing is about to change they send me a notice. I wait until my current deal is about to expire (and the price about to go up) and I find out what they have. Takes as much as 10 minutes sometimes as they research various promotions, but it's worth it. I currently pay $35 for my home Internet connection which was supposed to go up to $50.

ATT doesn't send a reminder notice though. So you just have to pay attention.

That stated, I'm going on record now that I'm of the opinion that ALL internet service providers have great capacity to suck the giant WWW weenie at any given time. I deal with them all the time for clients and they all have various stupid issues depending on location, etc. I simply get used to the idea that it will be an ordeal with them every time I get them on the phone (regardless of who the provider is) and I just have to be tenacious to get what is best for the client.

 

My nightmare continues. I exchanged modems again today with the same results - dropped phone calls, etc. But, the difference today was I found a lady at the Activation Center who took ownership to resolving things. She continually called me back after we lost contact. She initiated a service call for a line inspection. That's the good news. The bad news is I had all the lines checked, upgraded, and double checked twice in the past two months. Can't wait to see what happens tomorrow.

No matter what happens I have a 5-page letter (that includes my blow-by-blow summary attachment) for the SOB that makes over $15M/year running this outfit. Of course, I know he will never personally ever see it but then I won't go to prison either. I could have killed someone last week!

 

After investing nearly 40 hours with Comcast over a simple modem exchange I believe I've got everything sorted out. The service call today had Eric shaking his head when he left. He was helpful, resolved all the issues but one, and tests show a good connections, etc. Still, he was unable to get Apple’s FaceTime program to work. After he left I thought to disable the virus protection program and learned it was preventing FaceTime calls from connecting. How ironic that I had to solve the final issue myself.

 

dlq04

glad that u r back in action