What was the issue causing the disconnect and other problems?

 

Senility

 

Not to beat a , but, Mr Roberts salary is actually about double that, but that doesn't include benefit from stock, of which the Roberts own ALL of the voting shares.

 

Sad, but true. The CFO (for whom I bear a deep and personal hatred) also makes about thirty million a year, has a private jet, and all sorts of other nice perks. That's why I pay Comcast $70, plus tax and other "fees", per month just for basic, residential Internet service. No FIOS, no VOIP, no cable television service, or any other Comcast services - including their nonexistent customer service. I even bought my own cable modem so I wouldn't have to pay "rent" for the privilege of using one of the POS Comcast pushes on their customers.

Happy to read you got your problem resolved, Dave, even though you were forced to accomplish it on your own.

 

TBD. I made two phone calls today. One dropped in the middle. If this continues the second new modem goes. The serviceman told me all kinds of stories about why modems reset (neighbor's garage door opener, ham radio, line feedback from illegal grow lights, etc.). All I know is we never dropped calls before.

And on a similar note, although I discovered why FaceTime won't work (ESET program), the tech at ESET can not explain why the Allow Rule isn't working. I think I may have solved it... that too is TBD.

 

Silly me, I just referred to his so-called base salary based on Yahoo's stock link. OK, so I corrected my draft. Won't bore you with it all but this is the intro:

Dear Mr. Roberts:

I know complaint letters never reach someone earning $30 million+ a year but I am hopeful someone higher than first level might read it.

I've had bundle service for a several years with no issues. Good signal, decent speed, and fairly good support. That was until the week of July 8, 2013, which turned into the week from Hell - triggered by a Comcast record error and faulty new hardware. I logged nearly 40 hours resolving issues that should have been resolved with a couple phone calls.

I now understand why people say they loathe Comcast to its core.

 

Yesterday another modem showed up - except I didn't order it. Today a serviceman arrived to install a 'new' service - except I didn't order it. I gave him the box I didn't order. I can't wait to see what happens next week.

I mailed my letter today... here's a few more lines:

Call centers that can’t begin to understand the problem, can’t help, can’t be heard for background noise, can’t be understood, and can’t pronounce one’s name is NOT support. Reading thank-you scripts and trying to up-sell is NOT support. On-line chat that refuses to help is NOT support.

The email over my frustrations to the Office of Tom Karinshak was handed off to a screener named Denisia. In true Comcast form she provided no direct phone number to reach her in her canned email reply. I sent her a summary and said “…. please take the time to read my summary of events up to now.” But, apparently that was not enough to generate a call or even a reply.

The most despicable point came when I was held hostage from technical support until I agreed to sign-up for Signature Support. And moments later the technician agreed I had faulty equipment. At the Close Out Center I was told these charges would be waived but that remains to be seen. It is criminal I had to sign up to reach technical support. I fully understand why you’ve lost nearly 400,000 customers in the past year.

 

Mr. Q, your problem sounds very much like a situation that my cousin was in, except she had an issue with HD content pixelating. It took ~3-4 months to get them to drop a new line which resolved the issues for about 3 years, and lo and behold, it appears that the coax failed again. They are quite frustrating.

 

My DSL with Verizon is working fine. I think I'll leave well enough alone after reading about Dave's problems with ComCast.

Ha! Not long after this I switched to Com Cast. I've been problem free for over a year.

 

I know many of you will get a kick out of how this recorded call goes - and why this company has the worst customer service on the planet.

http://www.npr.org/blogs/alltechcons...ds?ft=1&f=1001