Originally Posted by gomboy86 (Post 24395762)

well if yo uget an email it'll be from ryan and he's the owner, i guess he does everything, but cmon he needs to seriously get a person to answer emails and calls all day. I bet that 1877 number goes straight to a cell, and he just doesn't answer it cause i bet he's so far behind in getting back to everyone. Well if you paid with paypal, i'd suggest just opening dispute and force him to reply through paypal, if he doesn't then after a certain period you can escalate it to a claim and paypal will do their thing and get it resolved. Just keep a log of all your emails. I've already opened a dispute and paypal is waiting for him to reply, i think for me he has until the 20th to reply, then paypal will contact me to see what i want to do, cause i cancelled a part of my order but the money hasn't been refunded. He emailed me back once after like a week, after i badgered him like 10 emails, and said the other part of the order already shipped from buddy club so all he can do is send me a RMA, and its been over a week now and i'm still waiting for the RMA, and still waiting on part of my order that i cancelled to be refunded.<br /><br />I don't think he'll stay in business much longer if he keeps treating his customers like this. THmotorsports bro, price match most everything, if not its just a tad bit more, but they have excellent customer service. i'd rather pay a bit more and have that customer service then save a few bucks and have 0 customer service. Lesson learned.

Originally Posted by silverstonemkiv (Post 24396322)

Just thought I would update and say that moddiction did reply through paypal today and finally told me the item that I ordered was actually backordered. I cancelled my order and was refunded almost immediately.

Originally Posted by gomboy86 (Post 24395564)

What is up with moddiction's customer service! It takes like over a week to 2 weeks for them to respond. I have still waiting for a response for an RMA. They don't even answer their phones. I remember moddiction being really good with responding and customer care. What the hell happened? I'm so fed up i'm about to just throw this to paypal claims department.

Originally Posted by 1nate7 (Post 24415120)

I should have paid more attention to this, I guess it's business as usual these days. Selling the S2000 and I assume a growing business has certainly changed his level of customer service, specifically on this forum and probably in general. I placed an order on 1/19, have received zero communication other than the auto generated order confirmation. No reply to email or PM, despite being active on the forums. Thanks for the facebook message tip, I guess I'll try that before filing a paypal claim and moving on.