warranty issues.

Reply Subscribe

Thread Tools

Mar 26, 2003 | 06:37 AM

dbox

Thread Starter

Registered User

Joined: Mar 2003

Posts: 23

Likes: 0

From: houston

warranty issues.

looking around the board i'm starting to worry about the dealer covering me IF anything were to happen to my car. i'm hoping JOHN EAGLE takes care of us houston owners. i take my cl-s to JOHN EAGLE acura and i'm treated like a king. maybe i am just being a ''worry wart'' but i have an extended warranty on the s2k...please tell me it was worth it and JOHN EAGLE is a ''cool'' dealership.

BTW, i have no mods yet...

Mar 26, 2003 | 06:58 AM

QT_S2K

Registered User

Joined: May 2002

Posts: 1,147

Likes: 1

From: Houston

It is worth it, i got a 5/75000 warranty. All repairs for me have been done at JEH. They do a good job, but at times they seem to take a little longer. But, i can wait...

my .02

Mar 26, 2003 | 07:47 AM

Stratocaster

Joined: Dec 2001

Posts: 11,399

Likes: 19

[QUOTE]Originally posted by QT_S2K
[B]It is worth it, i got a 5/75000 warranty.

Mar 26, 2003 | 10:42 AM

joe_s2k

Registered User

Joined: Oct 2000

Posts: 8,821

Likes: 0

From: HouStook TX

Quote:

Originally posted by Stratocaster
I think that time has something to do with their lack of bays. I am sure this will improve once they move to their new location.

They'll have to hire a few more Marcello's to fill in those drive bays.

That bottleneck won't change. Mac has mentioned that they are training some other mechanics to work on S2000's to ease the burden we place on Marcello.

Quote:

Originally posted by Stratocaster

"Treated like a King" I wish, but I do get taken care of @ JEH. So far I have had good service and that is what I wanted. They take the time to work around my schedule (it is my Daily Driver) so this helps alot. Once they even stayed late to deliver my car after a major service.

I apparently wasn't treated as nice as you were on one of my visits, but after several discussions, they did end up providing some excellent service. They are always accommodating, but the timeliness of their service can certainly improve. Again, Mac is aware of the situation and hopes that the new JEH store will correct some of these issues.

Bottom line, JEH is the dealership to go to PERIOD. I always give them the first shot when I need to take my car to a Honda dealer. If they can't work on my car within a certain amount of time, I'll take it elsewhere.