Not happy with Shell, I fill my car with the V-Power petrol it likes. There was a little spill, as you sometimes get when you put the nozzle in the tank.
The next day I found the paint under the filler area has blistered badly.
Has anyone else had this problem & any ideas how to get Shell to pay for the repair? I've started by sending a message to Shell Drivers Club

 

Was there any paper towel available to wipe up any spills at the garage? If the answer is yes I don't think you will have a leg to stand on, where as if there was no paper available you could say you wanted to clean it straight away but couldn't....

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all fuel is very bad for paint. remove immediately from it using the paper towels supplied. never allow the attendant fill your car as its a gentle careful process :-)

I think in a court of law your responsibility is not to spill the fuel in the first place, or carryba cloth to use if you know youre likely to spill the fuel.. You willing chose to use the filler pump and so should do so in the correct responsible careful manner. Any damages can not be the responsibility of the company when due to user error. Even if they provide luxury items such as paper towels and gloves these are not expected in law and should be considered as luxury items not items that are expected to be there.

 

I have never wiped up fuel spillage, I always figured it would evaporate quickly anyway.

Surely petrol can't have caused that kind of damage in such a short time, could it have been repaired/painted in that area before and it's reacted?

 

Given that millions of motorists have spilled petrol on their paintwork before, and suffered no consequences, you haven't got a chance in hell of compensation.

You're just going to have to suck it up.

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Just like Mikey81, I have never bothered with cleaning spilled petrol from paintwork. Usually I find paper towels can be a bit scratchy from the grit & dust blowing around on garage forecourts.
I don't think the car has had any paint repairs, but who knows what has happened to a car with previous owners

 

I have never wiped either. I knew it was likely to remove wax and polish etc but not damage paint

Post a pic?

 

I can't believe people don't clean up fuel spillage on the paint!

 

I always wipe, if I dont the wife hits the roof!!! seats always down too ;-)

 

I can only think it reacted with wax or something. Why would yours do that when I've never ever heard of such a thing!