vbmarcus

Hey guys and gals,

I will try to keep the story brief (well I started this way... but it turned out longer than I wanted). First let me say that I don't work for Hesselbein and have no affiliation with them.

About a 9 months ago, I brought my S to the 91st and Memorial location to have some new Dunlops mounted. I got the tires from Tire Rack as Hesselbein did not have them available. I brought the tires to their store and handed over my S to get them mounted. This was on a Saturday afternoon. A little later I paid a $40 mounting fee and brought my car home. On Sunday, time to break in my tires.... but uh oh... I see something strange on the front lip. Turns out it looks like my car was pulled to far forward to a parking curb and.... "Crunch"..... damage included clear bra ruined, front lip cracked, front bumper paint spider cracks.

I am of course So I call them... but hey are closed on Sunday. Show back up on Monday morning - fuming but trying to keep composure. Talk to the Manager. He remembered me. I showed him the damage. Of course his first reaction was to make sure that I did not do it and trying to screw them since I did not bring it up on Saturday (I foolishly never looked). I told him that this was not a joke... I have been coming to Hesselbein for years and this was not very cool. I thought maybe they did it on their lift... he told me that they hand jacked my car because they were worried the lift might do damage on my car (side skirts).

He understood my frustration... figured one of his guys must have screwed up and would never confess or report it to him. So a letter was written to corporate. The company suggested that I bring my car to one of their suggested dealers to fix it. My response was that I wanted to bring it to the body shop that I trusted. So they told me to go ahead and start the body work where I wanted it done and send them the receipts. I did all of that. New front lip. New front bumper. New clear bra. New S badges. Sent all the receipts to Hesselbein - THEY PAID IN FULL NO QUESTIONS ASKED AND NO FINANCING REQUIRED BY ME - they literally took care of everything.

A few weeks later I got a letter in the mail. The letter was from their head of marketing apologizing for any inconvenience that they caused and explained how much they valued their customers. As a token he gave me 10 discount cards. It is more than I will ever need. The cards give the following discounts:
- 10% off all tires
- Oil Changes for $19.95
- 15% off all automotive parts
- $15 off all alignments
- And of course fee rotation, balance and flat repairs.

Today I replaced all four of the tires on our "sports bus" with a some Yokes. Bill was $722. I presented the discount card. Price was $595. Good deal.

So... sorry for the long winded story. Bottom line is that I still stand behind Hesselbein as I have for years to do the right thing. I have a few extra discounts available so if anyone is in the market for some tires or something and want to take advantage, PM me. I will send to you. Only check my PM once in a while.... so please be patient.