IT Helpdesk - Summer / Fall Intern
06-25-2010, 09:34 AM
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IT Helpdesk - Summer / Fall Intern
Guys and gals,
I'm looking for a college intern who's interested in working in the IT Field. Company is based out of Cupertino. Please PM your resumes if you're interested.
Position Description:
•Taking individual responsibility for resolving issues reported to Helpdesk from multiple sources including trouble tickets, phone calls and automated alerts.
•Resolving critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization.
•Working closely with onsite Consultants, System Administrators and Account Managers to ensure the success of daily operations.
•Initiating new projects and responsibilities and helping to plan for the future of the Client.
Required Skills:
•Independent problem-solving, self-directed.
•Comfortable providing desktop support both via phone and in person.
•Strong ability to coordinate between vendors, users and consultants.
•Self starter focused on business problem resolution.
•Strong interpersonal and communication skills; capable of following and composing process and procedure documentation, capable of documenting complex network and system designs, training users in complex topics, and interacting positively with upper management.
•Comfortable with most aspects of operating system administration; for example, installation and configuration of various forms of Windows, Linux and Mac operating systems, mail systems, printer systems, fundamentals of security, third-party software.
•Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DNS, DHCP, Unix and Windows host networking and local and network based user and group accounts and permissions; understands routing concepts.
•Working knowledge of Microsoft Exchange, Outlook & Office
•Working knowledge of IBM & Dell hardware including Laptops, Desktops
•Working knowledge of PDA devices: blackberry, treo, nokia
•Ability and motivation to learn new technologies quickly and with minimal support and guidance.
Characteristics of Success:
•Strong customer orientation, both internally and externally
•Strategic thinking both technically and business-wise
•Ability to execute successfully on business strategy
•Self motivated / self starter
•Desire to work in a fast- paced, evolving, growing, dynamic environment
•Love of technical challenges and the sense of pride it brings to solve them
I'm looking for a college intern who's interested in working in the IT Field. Company is based out of Cupertino. Please PM your resumes if you're interested.
Position Description:
•Taking individual responsibility for resolving issues reported to Helpdesk from multiple sources including trouble tickets, phone calls and automated alerts.
•Resolving critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization.
•Working closely with onsite Consultants, System Administrators and Account Managers to ensure the success of daily operations.
•Initiating new projects and responsibilities and helping to plan for the future of the Client.
Required Skills:
•Independent problem-solving, self-directed.
•Comfortable providing desktop support both via phone and in person.
•Strong ability to coordinate between vendors, users and consultants.
•Self starter focused on business problem resolution.
•Strong interpersonal and communication skills; capable of following and composing process and procedure documentation, capable of documenting complex network and system designs, training users in complex topics, and interacting positively with upper management.
•Comfortable with most aspects of operating system administration; for example, installation and configuration of various forms of Windows, Linux and Mac operating systems, mail systems, printer systems, fundamentals of security, third-party software.
•Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DNS, DHCP, Unix and Windows host networking and local and network based user and group accounts and permissions; understands routing concepts.
•Working knowledge of Microsoft Exchange, Outlook & Office
•Working knowledge of IBM & Dell hardware including Laptops, Desktops
•Working knowledge of PDA devices: blackberry, treo, nokia
•Ability and motivation to learn new technologies quickly and with minimal support and guidance.
Characteristics of Success:
•Strong customer orientation, both internally and externally
•Strategic thinking both technically and business-wise
•Ability to execute successfully on business strategy
•Self motivated / self starter
•Desire to work in a fast- paced, evolving, growing, dynamic environment
•Love of technical challenges and the sense of pride it brings to solve them
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06-25-2010, 01:21 PM
#8
Moderator
Originally Posted by Voodoo_S2K,Jun 25 2010, 10:19 AM
