Car Talk - Non S2000 General Motoring and Non S2000 Car Talk

Windscreen replacement

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Old Jul 29, 2008 | 10:28 AM
  #1  
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Default Windscreen replacement

My beemer screen has a spreading crack from the centre outwards

Clearly not fixable, but it hasn't done bad - I can tell it's the original from the running in stickers on the inside

Now, I've heard too many horror stories about mobile fitters, and I don't like people coming to my house

So has anyone got a dealer to replace the screen, or tried to?

If so, what was the ins co's reaction

In the meantime, I'll try and find my documents.....
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Old Jul 29, 2008 | 10:35 AM
  #2  
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I think the cover is only given because the insurance co's get a cracking (pardon the pun) rate for the work, as opposed to a dealer. I'd be surprised if they would pay out for that.

I've had quite a few windscreens via insurance co's and the best one was by auto windscreens who came to my workplace. RAC windscreens were a bunch of f**king monkeys and I got them to put another windscreen on after the front clam was squint and the window poorly sealed. Quite an insult coming from someone who drives a car handbuilt by Norfolk turnip farmers!
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Old Jul 29, 2008 | 10:36 AM
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Be interested in this as I recently got a large chip in the Elise's window

In terms of Dealers - I've not heard of anyone trying that approach, as I guess they would still outsource to the fitters, but have it done at their location?

If you have problems with people coming to your home, why not arrange the fitter to come to another location - from experience in the past they dont care where the vehicle is, so long as it is in a 'workable location' such as a car park or maybe even liaise with the dealer to use their premises?
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Old Jul 29, 2008 | 10:42 AM
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I had an M3 reshelled at a main dealer once (the one I would use)

I actually watched them fit the screen themselves, so not sure they would automatically outsource it

But if it comes to having to use a mobile outfit, then yes, they can do it in a car park

Thinking about it, I did take another car to a depot type place where they do this work

They were a bunch of monkeys though - took three attempts to get it right

I've got at least half a dozen disputes going on at the moment, and I could do without another one takling up my time
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Old Jul 29, 2008 | 10:52 AM
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Very much luck of the draw I guess.

I've seen half a dozen windscreens replaced in our (small) office car park in the last 6 months or so - all by Autoglass and all done to a very good standard.

The guys who came were really careful with the cars, didn't make a mess and were very quick to get the job done.

That said, I don't doubt for a moment that change location and you'll get a useless scrot.
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Old Jul 29, 2008 | 11:41 AM
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Pete, as suggested above, your insurer will probably only cover the claim if the repair is carried out by their 'preferred' repairer.

You can get around one of your concerns by taking the car to their depot for repair (Autoglass etc. will almost certainly have a base within 20 or 30 min's of you).

As for the concern regarding the quality of the work - I had the screen of my wifes Stream replaced by Autoglass.........after 5 attempts (and 5 screens - as the screen is bonded to the car it has to be broken to remove it!) they did a passable job. Must have cost them a small fortune though.
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Old Jul 29, 2008 | 11:47 AM
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Auto glass have a place In Chichester, right opposite Tescos, but on the other side of the DC.
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Old Jul 30, 2008 | 01:28 AM
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This is what I call targetted advertising!


If your beemer is of MOTable age I'd what until near the MOT date before changing the windscreen incase the same thing happens again. It would be gutting to replace the screen now then have to do it again to get it through the MOT!
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Old Jul 30, 2008 | 06:56 AM
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i had passenger side-window done on mine by RAC.
1st time was a good'un and wouldnt think twice about going back to them. they did as good a job as you could expect!
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Old Aug 9, 2008 | 01:41 AM
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The situation is now clear

It can be repaired by one of the approved repairers and I pay
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