That was my first question for her...'did they print out the specs before and after'. She said no

 

Ok... I completely agree... If a car is out of alignment that can happen in a hundred miles or so. But she was there to GET an alignment - right? So we have to assume one of two things happened...


Either the alignment wasn't done correctly.

- OR -

The tires were already dangerously worn when the alignment was done.


What are the other scenarios? She was burning out from FL to GA?

-M

 

well, she could'a been burning out from there all the way to ....

so.. is she driving safer now got any update on that...

 

Wow! One day!

I am in Japan and the first time I get on I see this. i will find out what the problem is. I do no that most of the S2000s want Euro Specs and that is very aggressive. If the tires were worn but not showing the belts then it wouldn't take anytime to wear them to show the belts.

I know I express upon my guys to point out problems when they see them. i have not been able to get in touch with Bobby to see what happened but I will get to the bottom of this.

It is a little disheartening to see someone post problems before calling the shop to find out what happened and work things out. We work on thousands of cars a year and there are mistakes that happen. We strive to do our best and if we mess up, fix it.

Some people have problems and go straight to the web and later get it fixed and feel bad about posting, but to us the damage is done. Bashers show up, people that work for competitors shop show up, everyone likes to jump in when they have no idea of what they are talking about.

I feel reasonably sure that if the tech doing the alignment saw cord he would point it out. Why wouldn't they? We might make some money on a tire sale.

I will find out what happened and PM you.

I don't see a need to lock this thread unless it gets into a off topic bitching session. I am proud of the work we do at the shop and in the three years we have been doing business, we have made a pretty good reputation. There have been mistakes as there will be at any shop. We strive to fix them and make the customers happy. Several customers that start off upset and post problems end up coming back after we work things out. Most people posting problems here have been back to our shop.

 

your in japan... grab me a tee shirt...

ok just kidding....

 

I am going out today to look for all sorts of stuff but I am in Narita and it is not very big.

Now back to the problem.

I just spent half a months salary to call the shop.

It appears that the tech and Bobby did tell Viv that she needed new tires. She was even looking at my wheels in the shop because she knew she needed new tires. I have two techs and Bobby confirm that was true.

The car was dropped off and Bobby asked her if she wanted European specs and she said yes. The tires were worn but not showing any cord.

Bobby is busy still work well after hours and assured me that if he had known she was driving a long distance he would have mentioned that Euro specs would not have been good on worn tires for a long drive.

Everyone here knows that with worn tires it would not take anytime to wear through a thin thread on the inside.

Viv I am sorry you had a problem but at this point i don't see what we can do.

1.) You agreed to European Specs. Most S2000s that come to us do this to drive more agressive and know it wears the tires more. Maybe you didn't and we should have told you.

2.) You were told that you needed new tires and didn't replace them.

3.) There was no cord showing at the time of the alignment and so there was no danger when thew car left the shop. Bobby says he didn't know you were driving as far as you did on those worn tires or he would have been more insistant that you needed to replace them.

In the future when someone comes in we will make sure they know what European specs are and the good and bad side of doing it.

This is not ment to bash Viv in any way, this is just stating what happened.

 

well, i don't wear a very big tee shirt...

sorry, can't resist and need the humor, enjoyed the meet awhile back.. thought about the alignment my daughter won an gave to that couple who lived closer... during this post.. and i've been looking up information since because of this post...

i bet most of us figured you get to the bottom fast as you could an most know you tend to travel a might... be safe...

 

Yea! I don't always have internet on my flights across the ocean!

It is always fun to wake up and see three pages of post about my company.

We do try and provide the best customer service we can and comunication is the best cure.

It has been hard lately because in addition to being slammed with business we are moving to the 10,000 sq ft facility and the move is slow and painful.

 

Jeff-

I hope that you take my comments not as criticism nor placing blame on your (or your shop/employees) but something to consider in the future:



I think that if a shop notices something 'wrong' with a vehicle, they, at the very least, should make the customer sign a waiver that points out those issue(s).

For example, Bobby (or the tech that worked on Viv's S2000) should have made Viv sign a waiver stating the condition of her tires before the work was done and their recommendation(s) about those tires. In this day & age of cell phone cameras, her tire condition could/should have been noted before any work was done. Same way a print out of the before alignment specs and after alignment specs should have been given to Viv, and a copy kept by you.

 

yea.. it has been hard... works been takin care of dad business and now setting up mom only stuff.. rough on her.. can't put into words..

would love to see the new place.. haven't driven the S far in quite some time... going to try an make the Kami meet..

funny thing when I first read the post I thought about you an I putting up the tent.. and bout all i thought was this guy will jump in an dig the ditch to get the job done.. so well, you were there.. I jump into ditches too.. so i was looking forwards to your responce and I can only imagine everyone was...

the research caused by this and I know I'm a lousy check my ride person.. made me smile at myself an go check my tires.. can't see my oil still.. 3rd set of glasses... but the oil got checked an i was unusually closer to having oil then not... ( actually gotta thank Pud for that inspirational post... made me jump up an check stuff.. goooooo Pud )