Problem with S&R
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Originally Posted by JeremyStone,Nov 23 2009, 07:56 PM
Euro spec doesn't wear tires. I seriously doubt the tires went from "low tread" to broken belts in one day due to Euro spec alignment.
I repeat there was no belt showing and it was pointed out that the tires were worn. You have no idea how many people come in with worn out tires and won't buy new ones. What more can we do? The tires were worn out and the customer was told so.
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Originally Posted by JeremyStone,Nov 23 2009, 08:13 PM
There is a difference between cords showing and broken belts. You can have broken belts with no cord showing.
I am guessing she had broken belts due to extreme toe out before she came in there.
I am guessing she had broken belts due to extreme toe out before she came in there.
We can back and forth about what the problem was and Viv is more than welcome to call us or PM me so we can talk about it.
Other than that this thread serves no purpose.
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Originally Posted by zdave87,Nov 23 2009, 07:29 PM
Jeff-
I hope that you take my comments not as criticism nor placing blame on your (or your shop/employees) but something to consider in the future:
I think that if a shop notices something 'wrong' with a vehicle, they, at the very least, should make the customer sign a waiver that points out those issue(s).
For example, Bobby (or the tech that worked on Viv's S2000) should have made Viv sign a waiver stating the condition of her tires before the work was done and their recommendation(s) about those tires. In this day & age of cell phone cameras, her tire condition could/should have been noted before any work was done. Same way a print out of the before alignment specs and after alignment specs should have been given to Viv, and a copy kept by you.
I hope that you take my comments not as criticism nor placing blame on your (or your shop/employees) but something to consider in the future:
I think that if a shop notices something 'wrong' with a vehicle, they, at the very least, should make the customer sign a waiver that points out those issue(s).
For example, Bobby (or the tech that worked on Viv's S2000) should have made Viv sign a waiver stating the condition of her tires before the work was done and their recommendation(s) about those tires. In this day & age of cell phone cameras, her tire condition could/should have been noted before any work was done. Same way a print out of the before alignment specs and after alignment specs should have been given to Viv, and a copy kept by you.
We will look into taking pics and storing them on the hard drive.
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Red.. glad to see your safe, sorry to read bout the surprise.. but, it caused me to do research as you've read and i ran across this about euro spec align and tire wear.. this post was the one i felt might offer the most... but there were tons
notice how the one guy at the end says he's switchin out at 9k.. well.. imagine this on used treads..
https://www.s2ki.com/forums/index.php?showt...0&#entry5779533
notice how the one guy at the end says he's switchin out at 9k.. well.. imagine this on used treads..
https://www.s2ki.com/forums/index.php?showt...0&#entry5779533
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From: Ocala
Good responses Jeff. I hope this helps to clear things up.
Also, it is not uncommon for a car to hit a pot-hole or other distressing factor to knock the alignment out. I'm not saying it happened ... just saying it is another possibility to could have contributed to the increased tire wear.
I run a split between the US and Euro alignment specs. I do drive a bit agreessively at times ... but, for the last 10k miles I've been pretty conservative and I have already worn through a set of HTRZ III's. S2000's make it EASY!
Also, it is not uncommon for a car to hit a pot-hole or other distressing factor to knock the alignment out. I'm not saying it happened ... just saying it is another possibility to could have contributed to the increased tire wear.
I run a split between the US and Euro alignment specs. I do drive a bit agreessively at times ... but, for the last 10k miles I've been pretty conservative and I have already worn through a set of HTRZ III's. S2000's make it EASY!
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From: SoCal
Originally Posted by Sub-Zero,Nov 23 2009, 07:50 PM
I am going out today to look for all sorts of stuff but I am in Narita and it is not very big.
Now back to the problem.
I just spent half a months salary to call the shop.
It appears that the tech and Bobby did tell Viv that she needed new tires. She was even looking at my wheels in the shop because she knew she needed new tires. I have two techs and Bobby confirm that was true.
The car was dropped off and Bobby asked her if she wanted European specs and she said yes. The tires were worn but not showing any cord.
Bobby is busy still work well after hours and assured me that if he had known she was driving a long distance he would have mentioned that Euro specs would not have been good on worn tires for a long drive.
Everyone here knows that with worn tires it would not take anytime to wear through a thin thread on the inside.
Viv I am sorry you had a problem but at this point i don't see what we can do.
1.) You agreed to European Specs. Most S2000s that come to us do this to drive more agressive and know it wears the tires more. Maybe you didn't and we should have told you.
2.) You were told that you needed new tires and didn't replace them.
3.) There was no cord showing at the time of the alignment and so there was no danger when thew car left the shop. Bobby says he didn't know you were driving as far as you did on those worn tires or he would have been more insistant that you needed to replace them.
In the future when someone comes in we will make sure they know what European specs are and the good and bad side of doing it.
This is not ment to bash Viv in any way, this is just stating what happened.
Now back to the problem.
I just spent half a months salary to call the shop.
It appears that the tech and Bobby did tell Viv that she needed new tires. She was even looking at my wheels in the shop because she knew she needed new tires. I have two techs and Bobby confirm that was true.
The car was dropped off and Bobby asked her if she wanted European specs and she said yes. The tires were worn but not showing any cord.
Bobby is busy still work well after hours and assured me that if he had known she was driving a long distance he would have mentioned that Euro specs would not have been good on worn tires for a long drive.
Everyone here knows that with worn tires it would not take anytime to wear through a thin thread on the inside.
Viv I am sorry you had a problem but at this point i don't see what we can do.
1.) You agreed to European Specs. Most S2000s that come to us do this to drive more agressive and know it wears the tires more. Maybe you didn't and we should have told you.
2.) You were told that you needed new tires and didn't replace them.
3.) There was no cord showing at the time of the alignment and so there was no danger when thew car left the shop. Bobby says he didn't know you were driving as far as you did on those worn tires or he would have been more insistant that you needed to replace them.
In the future when someone comes in we will make sure they know what European specs are and the good and bad side of doing it.
This is not ment to bash Viv in any way, this is just stating what happened.
I just PM'd you.
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The Op post here about a problem with a shop, the community weighs in on what they think might have happened, the shop owner responds with their side of the story, the Op responds that the shop owners response is not factual/truthful and states "you should have PM'd me".
Quite frankly this whole thing should have been via PM, phone calls and or personal visits to get the issue resolved. While it is important for the outcome to be reported to the community we contribute nothing to the process of getting it resolved.
This is obviously an ongoing battle; I am locking this thread, once the issue is resolved feel free to post a new thread with the outcome and your personal experience as that is important to the community.
Quite frankly this whole thing should have been via PM, phone calls and or personal visits to get the issue resolved. While it is important for the outcome to be reported to the community we contribute nothing to the process of getting it resolved.
This is obviously an ongoing battle; I am locking this thread, once the issue is resolved feel free to post a new thread with the outcome and your personal experience as that is important to the community.
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