Todd@2nrwerks
Thread Starter
Joined: Dec 2003
Posts: 3,330
Likes: 13
From: Under the sun
Originally Posted by Jano,Jul 13 2007, 04:56 PM
Despite having a very strong opinion on this from a business standpoint I wasn't going to post an unqualified response.
However, I must say that I agree completely with fltsfshr's comments. Assuming C_ME_GO hasn't gone completely off the deep end, even a single request for information requires a response of some kind - let alone a dozen requests.
While there may be more to this that it appears, at its most simple, there is no justification for not keeping in constant touch with a customer or responding to requests for information, especially with the kind of $$ involved.
Under promise and over deliver!
However, I must say that I agree completely with fltsfshr's comments. Assuming C_ME_GO hasn't gone completely off the deep end, even a single request for information requires a response of some kind - let alone a dozen requests.
While there may be more to this that it appears, at its most simple, there is no justification for not keeping in constant touch with a customer or responding to requests for information, especially with the kind of $$ involved.
Under promise and over deliver!
Joined: Jan 2006
Posts: 14,485
Likes: 3
From: Ocala
c me go - hang in there and continue to post. Publicizing this in the way you've done so far is appropriate (in my opinion).
Just keep being polite about it and this forum will support you. None of us want to be in your situation.
Jano and fltsfshr are both correct as well. Good words of advice to both parties.
Is Todd the only contact at Tnrwerks? Maybe there is someone else there that can at least respond on this forum acknowledging the situation in case there are phone and/or email issues (it does happen unfortunately).
Just keep being polite about it and this forum will support you. None of us want to be in your situation.
Jano and fltsfshr are both correct as well. Good words of advice to both parties.
Is Todd the only contact at Tnrwerks? Maybe there is someone else there that can at least respond on this forum acknowledging the situation in case there are phone and/or email issues (it does happen unfortunately).