We have had sprint phones since 98... starting with the big qualcomms to a pair of 3500's to now an original 3500 and my Sanyo 6000. Have had 0 complaints and much better reception than with any other provider. The reason I replaced my 3500 was due to bouncing it(it lasted 2 years) off the ground so many times. The 6000 is an amazing phone 2 ounces and great features. Sondra let me know the price on your phone and I may buy it. By the way alot of people don't know you can link your home long didtance to your phone and they will waive the plan fee. I am waiting now for there 3g rollout to see what new phones they will have. Also svann, my co_worker has your phone as well, he really likes it. Have you seen the new Samsung that runs the palm os? It is much smaller that it looks in pictures... I may try it sometime. Also I am fairly certain that worldcom is not related to sprint... they are the old MCI network.

 

[QUOTE]Originally posted by Red_s2k
[B]We have had sprint phones since 98... starting with the big qualcomms to a pair of 3500's to now an original 3500 and my Sanyo 6000. Have had 0 complaints and much better reception than with any other provider.

 

Sondra:

WOW! What a thread I missed. Not sure if you know, but I used to manage the Jacksonville, NC market for their retail channel out of our Atlanta home office. The Jacksonville market was a trip! The service was absolutely horrible and there was little that could be done due to very strict regulations.

Phones being returned without boxes are penalized quite heavily and have a direct effect on that market's budget. I always told my folks (nearly 20 associates) to always involve me with customer issues such as yours. There is definitely room to get things done. It just comes down to how most of us live nowadays. Everyone (for the most part) is out for themselves and they're not going to do anything special for anyone. They'll follow those rules and policies not because it's their job, just because it keeps them from having to do more work.

Sprint PCS ran me ragged with that market. I had (what felt like) a ton of associates to worry about. 2 stores and quotas that made climbing Mt. Everest look simple! That's why I left. I drove everyday (about 45 minutes) from New Bern to get to my office and I just had it one week.

The support from Customer Care at Sprint PCS is nothing more than unacceptable.

Did you know. . .(Sprint PCS wants no one to know this, but it's true. . .)

Sprint PCS has a very sophisticated billing system and when you call into Customer Care, the computer system automatically matches YOU with your average billed amount per month. So, for argument's sake, let's say you average $65. You are then grouped with other callers waiting to get a Customer Service Rep. So, let's say you've been waiting about 15 minutes. . .then, all of a sudden a customer that averages $100 a month calls in. Guess what, he is placed ahead of YOU! I learned this about a year ago while we attended Billing Systems training in Kansas City. It's unreal. They can get away with it because their Customer Care department is not regulated by the FTC and FCC because the US government still considers the use of wireless handsets as a "luxury."

I now work with AT&T and I have to tell you that I have never worked with a company so committed to keeping it's customers and employees satisfied!