Customer Service the Right Way....
I've been spending a lot of time lately at a site called Ubid - an auction site. The big difference between Ubid and Ebay is that they have all the merchandise in their warehouse so you don't go through the "unknown". Anyway, I spent a couple hours the other night working on winning 2 desktop computers for about $400 each incl. shipping. Today they sent me an email to tell me that they had a mix up in their warehouse and can't fulfill all the winning bids, so I'm not getting my computers. But the good news is that they are giving me a $102 credit towards my next purchase. Now that's the way to do business. <rant> I only wish some other business owners would realize that a little goodwill goes a long way.
</rant>
BTW, I dont work for them
[Edited by DaveZ on 05-25-2001 at 04:45 PM]
</rant>
BTW, I dont work for them

[Edited by DaveZ on 05-25-2001 at 04:45 PM]
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