Seems like everytime i try to call a business about just about anything, it is a royal pain the arse. I just paid off my Mustang, so i called my credit union.

"Can i pick up my title at the 2nd street branch?" Me

"IT WILL TAKE AT LEAST A WEEK. WE USUALLY WAIT UNTIL THE END OF THE MONTH THEN PULL IT" - idiot.

I explained how it is right there and it would take under 3 minutes to find it..... bla bla bla.....

"I WILL CALL YOU, BUT DON'T EXPECT IT TO BE PULLED FOR AT LEAST 2 DAYS"....

she called within 30 minutes...."your title is ready to picked up"....ahhaha... so why be a bitch on the phone to me about it if it was that simple? I don't think i will refer anyone to them.....

 

Yes, it is a thing of the past.

I took a wheel in last Wednesday to a local company to get an estimate on repairing a lip. They said i'd have an estimate that afternoon. Three phone calls and 2 emails later i went and picked my wheel up yesterday with still no estimate.

 

Would you rather have them tell you 30 minutes and wait two days to call? Looks like they were underpromissing and/or overperforming. This is a customer service technique.

I understand where you're coming from, but if I have to make promises about someone else's performance, then I'll try not to get your hopes up.

 

well, i have used this same credit union for probably close to 10 car loans... every time it is as simple as a 5 minute process..... she just made a big deal out of nothing, which never makes anyone happy.

what happened to the "can do" attitude? instead it is more like a phuck you attitude.

o well.... i got my title.... at least they didn't shred it...... and i didn't have to fly to india to pick it up.

 

Some companies are trying, it is just taking some time to get rid of the idiots.

I recently shipped a package via DHL for overnight by 10:30am delivery. The package didn't arrive and the next day the customer calls DHL to find out where his package is. The rep says it was mis-routed to Indiana and won't arrive for another day. 20 minutes later the package arrives.

I call DHL to get the overnight charges refunded. I explain nicely what happened.

Idiot: Ok
Me: Well, I paid to have a package delivered overnight and it didn't.
Idiot: (rudely)Ok, well what do you want me to do?
Me: I want a credit on my account for the service failure.
Idiot: Hold on.
Idiot: I made the request if it doesn't show up on your statement, call billing.
Me: Why wouldn't it show up on my statement?
Idiot: You have to call billing to find out.
Me: Do you think I could get their number?
Idiot: Hold on.
Me: I then chastize him for his piss poor customer service skills.

So I call billing and explain what happend. She confirmed the Idiot put in the request. I asked if there was a different customer service number I could call to complain about the Idiot. The billing person apologized for the Idiot, the service failure and the hassle I went though trying to get this resolved. Then she wipes out last month's shipping bill. This is a couple hundred bucks. Unbelievable service recovery!

So now I am again a happy DHL customer and see the Idiot as a leftover problem from an old service culture. Maybe I'm just a glass-half-full type of guy, but that is what I would like to believe.

 

^^^ There are idiots lurking everywhere. You just hope they stay in Customer Service and never advance up the ladder.

 

Welcome to Cover Your A$$ in extremis.