customer is calling about the prog called blahblahblah. When he clicks on the prog. it just sits there and do nothing. Cx already tried to reboot but that did not helped. Remoted to his computer and cleared the temp files and tried to open the prog even from with in the file folder. So rebooted the system again and will try to run the prog in the safe mode from the desktop. Tried to reboot after all this and Tried to run in the safe mode and still the prog is not opening up. It just sits there when you click on the icon. Sending to soft dist to have the prog reloaded back on the machine.

 

A cutomer called me. Tellin me his computer was "half dead".

So I asked him what happens?
The computer starts to boot up, then you hear some whirring sound from inside of it, but nothing seems to happen, the screen is just black he tells me.
So Iasked if all the power cables were connected. He doublle checked. And yes they were, he told me.
Hmm.. And beeing experienced of nooob computer users. This has to be asked in a very gentle way so the customer doesn

 

User on a laptop has trouble with opening MS Office applications. Every time an application opens it's fine until the user makes the first cursor movement then he gets a "Save As..." prompt. Even after saving the new blank document, the "Save As..." prompt comes back in a seemingly infinite loop. This only happens in Word, Excel, Powerpoint, and Outlook (when composing a new email).

Everyone is stumped, looks like he has some sort of new virus. Deskside comes to his desk, spends an hour troubleshooting, disconnects laptop to take it away, problem disappears. Turns out user had a usb keyboad that he didn't use on a keyboard tray jammed up under the desk and the keyboard cable has been routed between the function key that does "save as..." and the bottom of the desk. Duh.

 

amazing... I responded to a call where a guy actually had a knife wedged in between the monitor power button and the frame. He said it wouldn't stay on otherwise. I removed the knife, pushed the button all the way in until you hear a click and released. Miraculously the monitor stayed on.

 

my favorite resolution term is "PEBCAK"...... Problem Exists Between Chair and Keyboard

 

haha, I actually got in trouble at my last job for using that acronym. Our trouble call solutions were made public so that people could lookup common problems. Well one of the bosses actually recognized it.

 

We had a new project manager who didn't know what Internet Explorer was.

 

I know this isn't a ticket.. but another IT nightmare.

At my last company we were being absorbed into a larger more incompetant IT organization where they sent us a corporate email server. They sent this $15k 7u Compaq ML server in a cardboard box without foam structure, OEM packing or anything, filled simply with foam peanuts. Needless to say, after travelling 2500 miles across the country, there were some broken panels, and PEANUTS EVERYWHERE in the box; coming out of the vents, in the fans, throughout the boards etc.

We left it out on a cart so our local execs got to see what we had to deal with. After almost an hour of vacuuming to get what bits we could out of the thing, we were then lucky enough to trust our local reputation on this splendidly built email server that may/may not have residual peanuts and static damage.

 

I used to work for a software house many years ago. A friend of mine in another satelite office told me the story of a new trainee programmer that started who took a computer based training course. The offices all had the top half as windows so pretty much anything that went on could be clearly seen,

My friend noticed that the new trainee would stare intensely at the monitor then get up, go over to the office door, open and then close the door and then sit back down in front of the monitor. He did this numerous times until finally my friend went into the trainee office to see what was going on.

The instructions from the computer based training were

"Insert diskette and close door"

 

I don't do support