My son is in IT at the local college and he responded to a ticket at the Dean's office. The secretary said one of her programs had disappeared and wanted it reloaded. He found the program still on her computer only the desktop shortcut had been deleted somehow. She thought he was a genius by getting her program back so quickly...

 

Haha. I thought my tickets were funny when I was a helpdesk tech, now that I work in a noc and get lower level admin calls they are even funnier because these are people who should know better.

 

[QUOTE]Originally posted by 1a-race

 

My fav i've ever had was an attourney that called me saying that her cd rom was stuck inside her cd rom drive. SO i went down to her desk and she had wedged the cd between the top of her cd rom drive and the actual pc case. I had to take the case apart and give her the cd back. I then showed her how to push the bottom to open up the cd-rom drive and she was amazed.. hehehe
Keeps me in busniss....

 

My pet peeve is when people refer to everything as a "download". For instance, "I downloaded the program from the CD", "the program wasn't downloaded into the Start menu", "I can't download the website", etc.

My other pet peeve is when people throw terms around without knowing what they mean. Purchasing managers are often guilty of this one. They'll say things like "so I just need to use this to optimize and download the compile"...uh, wtf are you talking about dude? It's okay not to know anything, but to try to cover it up with the use of fancy-sounding yet completely irrelevant words is just hilarious.

 

lol, I hear those all the time.

 

In all the time she spent in law school she never once used a computer?

 

i work at a school and teachers seem to be on the low end of the spectrum when it comes to computers LOL

 

Just tell these people the problem is an ID-10-T error!!

 

A friend of mine responded to a call where a guy had spilled his Grande Starbucks all over his laptop. The "customer" did shut it down immediatly, but after a few minutes tried firing it up again. He shut it down again when it started smelling like burnt coffee. He then placed it in the wastebasket to "dry." My buddy gets there and pulls the laptop out of the garbage and it is still DRAINING coffee out of it. He even tried to fix it, but gave up.

I used to cover the "on-call" pager. It was a 24x7 company with a 8x5 helpdesk, so I would get a LOT of off-hours calls. I had a guy call me at 4:00am one day and ask me how to change his screen saver.


In regards to ID10T and PEBCAK "codes" there is one more virtually universal concept at any helpdesk: "Penalty Box." When someone would call I would always do everything I could to get them back up and running. Everyone got the same level of service: "Excellent." Unless you tried to tell me how important you are, or if you called back multiple times within minutes of each other. In those cases, you were put in the penalty box until I felt like helping you. I would always wonder how the doors to the company would remain open when this "VERY IMPORTANT PERSON" could not work.