Hi all

I am in Australia, Perth. I made an ebay purchase in Jan and it was shipped on Jan 15th with the last scan on Jan 16th.

I have contacted the seller who said USPS told him the parcel is sitting with Australian Customs. However, I was told by Australia Post that the parcel never left the USPS sorting facilities. All these to me smells fishy.

This is going to be a very loooonnngggg shot. Any USPS staff here can help me check the status of a parcel? Or is 6 weeks too short a time to be waiting for a small parcel?

Cheers
Ed

 

I believe after 45 days you can file a claim on the USPS website. Was it a priority package? If it was parcel post it could take more than 6 weeks. I don't work for the USPS but I ship out and recieve tons of stuff via our base USPS here in Japan.

 

You should open a claim with Ebay first of all and fo it now it has been more tha long enough. That way they know.

Second when someone ships via USPS to outside of the country generally the last scan will be at the final US sorting facility because when it arrives in the other country (in this case Australia) it is handed over to the local Post service for final delivery. Customs can hold things up as well and they generally aren't overly helpful. File the claim with ebay so they know and can help get your money back if need be. I would bet that as long as it is shipped it is sitting in customs somewhere but it could never get delivered or by the time it does you will have long forgotten about it.

Hope that helps. Also I don't work for the post office I have just shipped a lot of things and have learned these things. Some of them the hard way like this.

 

Thanks for the replies.

The thing is I don't really want to file a claim as this is not the seller's fault. He has in fact been very open with communicating about this and we think the breakdown is in the middle with USPS/AusPost. He has filed his claim with USPS, so we will work something out hopefully.

 

I ship and receive a fair amount overseas/international. I always use FedEx. It may cost more but the package arrives and is not smashed to smithereens. If there is an issue with Customs you get a call from FedEx letting you know. No problem tracking with them. I have learned the hard way never, NEVER, us anything else. (Except for a letter)