Wow, that is bad news!!! Seems to me that BR Performance has bitten off more than they can chew in terms of work load. They had the recent launch of their new site Stage One Tuning site, development of the supercharger system for the new Miata, work on the existing S2000 project, and I just saw on their site that they have a new prototype supercharger system for the Mini.


Seems like they need to pick a project and finish it before starting a new one. Key thing here is there is absolutely no feed back from BR Performance. In order to keep your customers interest in a developing product you need to supply them with updates. Other than the teaser pic of the non intercooled system and what PilotKD posted from the beta forum, the updates for the customers outside of the beta program have been nil or very close to that.

For now I'll keep following the kits progress and hope that things at BR Performance normalize and they can get back to doing what they do best.

 

2boss2,

I went thru the same situation too. I had told them to refund my deposit by phone and after 3 weeks of emails and calls I finally decided to dispute the credit card charge. I felt that the refund should have been processed within 48hrs and I gave them ample time to do so (3 weeks). How hard can it be? Just enter my numbers in the card terminal and hit refund.... takes 10 seconds. Wonder why they couldnt do that.

I

 

I have been anxiously waiting for this kit (and saved the $ for) to come out but I already know where this is going. These are early signs of a shady business and the last 7 small shops that have acted the same way either claimed bankruptcy and ran away with the $ or made every single one of their customers unsatisfied.

Dont get me wrong, I may be incorrect this whole time but they have NO EXCUSE for the wait and the lack of communication.

 

I've been moaning about the lack of communications for months now. I understand that people are busy...thats a given. I can even understand biting off a little more than you can chew. Its challenging and separates the men from the boys. But this is totally unacceptable. Set backs and problems are completely normal, but when they let issues, questions, and thoughts just fester as they have been doing, doubt sets in about their business.

BRP is losing my interest, my patience, and worst of all for them, my money.

 

My understanding is you only get 120 days to protest a credit card charge and then it's a done deal. That was the wall I was up against with my wife's kit and that's what I told them via telephone.....either deliver the kit this week or I have no choice but to reverse the credit card charges. They did come through with the kit (well, at least most of it) so I didn't have to protest the charges.

Sounds like you are in good shape time-wise now, just be careful and don't let the time get too far ahead of you or you may lose a lot of your recourse.

 

i lost interest mainly bc of no updates on the forums, and i saw the light and just gonna go turbo

 

Well, there could be a potential plus side to having to wait. Look at all the people that start to complain when they are waiting for their orders to be shipped, and then they are usually the same people that bitch when a problem arrises with a kit that was not seen in its development. If they are able to work out all of the bugs before they release the product, which may take some extra time, it will save the customer a lot of headaches in the end.

 

I had no issue waiting. I would still be waiting, although perhaps less patiently given the lack of any semblance of updates for those that have paid. The issue I have is a different one altogether. Being behind is one thing, being unscrupulous is another. I also have a hard time believing any company's interest is saving the customer headaches when they have demonstrated on more than one occasion that lying to the customer and being unwilling to meet their end of the bargain is acceptable.

 

[QUOTE=2boss2,Aug 1 2006, 06:29 PM] To date I have received no reply regarding this issue.

 

[QUOTE=PilotKD,Aug 2 2006, 05:19 PM]Well, you do what you have to.