Inline Pro FTW.


I would like to hear CNC side of the story, the whole connecting rod thing is pretty nuts.

 

That's right ! Except he didn't support the costs of returning because it't too expensive for him. So we sent at our expense for inspection because it's the condition for refund or new build. But we have waited too long and unfortunately trust is no longer, we do not want a new build.
Since 1 month, no news and he blocked us on Hangouts....

 

I hope i'm a isolated incident. I trusted him but never thought I would have met with much surprise. I never back to work behind but we had a real doubt

 

Wwow, I emailed them again about getting a engine built. They didn't get back to me. Man these shops are screwing people right and left.

 

I wanted to solve this dispute amicably but i've no choice and i prefer to share my experience. I think that i lost my money because i've no news since long time now. In this story, i lost my money and my time....................

 

I'll be making one post here and only one.

We did screw up and send out Rudy's motor with the wrong parts. I acknowledged that and agreed to fly to his place, tear everything down, replace all the parts that were wrong etc. This wasnt good enough so a few weeks later I receive a motor completely torn down and missing parts. I agree'd that if the block was bad, etc then I would give him a full refund for everything since he had since sold the s2000.

We went through every aspect of the motor with a fine tooth comb and there were no issues at all... So now I'm stuck with a bunch of used parts that I can not resell as new and a motor in pieces.

Normally we do not accept returns in this way but due to shipping being what it is I agreed to offer a refund for all of the parts I received minus a restocking fee (which basically covers my losses due to now having a bunch of used parts.)

If there had been problems with my work we would have given him a full refund for the motor or fixed it and sent it back to him. There were no problems with the motor. If he had put it in the car it'd still be running today and we wouldn't be having this conversation.

again, I did screw up by using the wrong rods and offered everything my power to fix the situation. We have since put in processes to stop this from happening again. Every engine gets inspected and parts checked off the build sheet twice before it gets buttoned up.

Getting Rudy his refund has taken us longer than expected. We are a small shop with just 2 guys here.

I've been apart of this community for over 10 years, I have always stood behind my work but some situations dont go as planned. I'm sorry thats how this has gone. We have learned from this and Rudy will be taken care of.

 

So you offered a refund, was it ever completed? Can you explain the attempts described by Tom that were made to terminate communication between you two?

 

Hi Jason, i'm glad to read you and half bad to be obliged to do this kind of things to have an answer.

This is your side of the story.

I'll share all videos and pictures that i sent to you. Including mails

All people will be able to make their own opinion on it. If we did something wrong or anything else. You'll just have to explain why.

You double checked your engine, we did the same before installing it.

We sent all problematic parts to you and didn't ask you for a full refund but just the price of problematic ones.

As i mentionned, you didn't let us a lot of choice. You announced a delay of 30 days for a refund. Now we share this article on most of s2000 forums, FB groups ... You deny to give us visibility.

but let's go forward, We noticed what you said we're waiting for you.

Thanks

 

I wanted all communication via email.. google hangouts messages are not permanent and hard to search so that we both know what was said and when. We have not been able to get him his refund yet but we are working on it. As an industry standard there are no refunds, I agreed to get him the refund but as I said we are a very small company and are working as hard as we can to get him his money back.

 

As an industry standard people get the parts and services that they order and pay for. My guess is that you are operating the business with very little capital and so you are waiting for some new business/cash flow to come in before you can actually pay out the refund. I mean we are in 2015 with electronic fund transfers. No refund should take 30+ days. That is a dangerous way to operate a business.