Anybody else order from them recently? I ordered my knob almost a month-ago, it did say back-ordered, but I have not heard from them at all besides the automated order confirmation email at time of order, even reached out 2x via email. I would hate to have to file a claim with my credit card financial institution at this point.

 

I ordered exhaust from Moddiction yesterday, I'll let you know how it goes. I'm really wishing I would've paid the extra $100 to get it elsewhere now that I'm reading this thread...

 

You should be okay. I just ordered from them a couple weeks ago and got the parts shipped right away. Email them via their email (and not from thr form on their website). That form doesn't work or something...also for some reason they never pick up the phone either. But if you email them directly they answer (at least for me).
good luck.

 

Update - I ordered Monday at around 6 am and got order confirmation right away. Tuesday I emailed them asking when my order would ship and got no response. Yesterday (Wednesday) I emailed again, no response. I'm going to send another email now. I'm emailing directly to the email address that is listed in the order confirmation, not through the form on the website.

 

Read the message above yours.

 

I did, that is why I didn't try using the form on their website..

 

Update: Ryan from Moddiction did finally respond to my fourth email and service has been good since. Idk if they just don't check email often or what, but he is taking care of me now. Unfortunately it sounds like HKS exhaust is on major backorder, so it sounds like they may be giving me a refund so I can order something else.

 

Update: I ordered my shift knob nearly 3 years ago and still have not received it.

I tried contacting them numerous times by calling, emailing and messaging them all over social media. They responded to me once or twice, but ghosted me after I gave them my order information.

These people are thieves and do not deserve your business.

 

I ordered a shift knob around this time last year, never heard anything besides the automated email on order confirmation, after about 4 weeks or so went by and no response to a couple of my emails looking to just confirm order is received, estimate shipping timeline, etc...I ended up filing a fraud claim with my financial institution as a product ordered/not received, and sure enough, order got cancelled and I was refunded. To summarize, horrible customer service.

 

He disappeared off this forum last January, I haven't heard anyone have a positive experience in over a year. Shame, his stuff was decent.