Ricks ACC
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Joined: Jun 2011
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I understand shit happens and I really wasn't worried all that much about it. It was only a $20 purchase.
even still, you guys have a spam filter set up for new emails?
thats not a good idea.
i do freelance work and get emails for them.
if i were to miss one email, i could potentially lose out on $100s if not $1000s.
i have a hard time believing a spam filter ate a email from me when you got one from me a few weeks before and replied.
on a side note, i really do appreciate the install guides you have on your site.
those have helped me do quite a few things so in a way, i got more than my $20 worth.
im not hating on you guys. im just saying if you arnt replying to emails due to technical issues, you should def look in to it before you lose anymore potential customers.
even still, you guys have a spam filter set up for new emails?
thats not a good idea.
i do freelance work and get emails for them.
if i were to miss one email, i could potentially lose out on $100s if not $1000s.
i have a hard time believing a spam filter ate a email from me when you got one from me a few weeks before and replied.
on a side note, i really do appreciate the install guides you have on your site.
those have helped me do quite a few things so in a way, i got more than my $20 worth.
im not hating on you guys. im just saying if you arnt replying to emails due to technical issues, you should def look in to it before you lose anymore potential customers.
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Joined: May 2011
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It is funny, you can't make everyone happy no matter how hard you try. In this case, the customers expectation were not met. That is our fault. we own that on two points. first a defective product and secondly failure to deliver on our commitment to reship. That is on us (me to be exact) but when i explained to the customer what happened and why, truthfully (I spent the last two week out of town on business with a very small time at home to repack and travel back out) he got pissed and wanted a refund. We were happy to issue a refund, just return what you purchased. Simple enough. He asked, we agreed, as you can read above, he did not like the idea of having to return them to us.
BobbyC, just because you sent an e-mail, does not mean it get received. The amount of spam these means that the filter software get collect non spam as well. I know I never saw you e-mail. Sorry if you felt we just ignored you. next time send more then one e-mail before you give up.
rydelow, can you PM me the e-mail reply you received? If you don't have a copy, if you could tel me what product your were asking about, and the general content of the e-mail, that would be great.
BobbyC, just because you sent an e-mail, does not mean it get received. The amount of spam these means that the filter software get collect non spam as well. I know I never saw you e-mail. Sorry if you felt we just ignored you. next time send more then one e-mail before you give up.
rydelow, can you PM me the e-mail reply you received? If you don't have a copy, if you could tel me what product your were asking about, and the general content of the e-mail, that would be great.
1st off...it was defective....yes the product did not "meet my expectations" because it was retaining water.....
2nd why does it take 2 weeks to respond to am email....sure didnt take 2 weeks for my $$$ to leave my account....
3rd spam filter is the excuse for not sending my replacement for 2 weeks...yes is did ask for a refund but I prefer to not have holes in my fender so a replacement would've suffice if it had been shipped the day u said u were going to ship it, not 2 weeks later and several more emails to find out WTH is going with the order....
4th i would return the crappy 1's as soon as i can replace them.....i did ask for a replacement since i didn't want to remove the defective ones because they are notorious for breaking the clip when removed...so i wanted a replacement before i send the defective 1's back......if these are defective or does "not meet my expectations" then i would request a REFUND and not a replacement.
Joined: Jul 2011
Posts: 311
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From: Woodstock, Georgia
Well no one is just going to send you money unless they get a product - defective or otherwise - in return.
I agree about the crappy email settings though. Sounds like more people than just myself havent been able to email them.
I agree about the crappy email settings though. Sounds like more people than just myself havent been able to email them.
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