Hey folks,

I've had it with Honda. If you've read my previous posts about the problems with the hood bumper interface and Honda's disinterest in fixing it, you'll understand why. The nail in the coffin was that the DSM no showed last week when I was to meet him, the body shop manager and the service manager. Well in speaking with the rep at Honda customer service today, she said that the DSM told them that I no showed not him. I can't believe the guy lied!! Further the rep told me that since I no showed the problem must not be that important to me. Did you ever watch the Flintstones when Fred flips his lid when he got mad and steam blew out of his ears ? That's how I felt. So, I'm demanding it in writing that the gap is factory specs and I'm trading the car in for a TT Roadster or a Boxter. I'm never going to buy another Honda again and will tell everyone I know about the worst customer service experience I've ever had. F...! them. Excuse my inferred bad language

George McMickle M.D.

 

Maybe you should point out your sig to them .

That seriously sucks, I guess you tried other dealerships...Porsche is nice.

Make sure you get a black one...thier faster .

 

You're trading in a $33k automobile for a $40k+ auto (Boxster) and you expect to be treated better?

 

Anything is better than what I've experienced with Honda. The fact the DSM lied is something I just can't deal with. I'm lucky that I didn't have a mechanical problem! If Honda is trying to compete with Porsche they have a long way to go in the customer service area. I used to own a 911.

 

have fun with your Porsche or TT.

I think in two minutes I could reallign my own hood.

 

have fun with the whichever car you pick!

 

I know you did not go looking for a fight, but if it were me I sure as hell would not walk away from one either! I would assume you can substantiate that you were at the DSM proposed meeting place (dealership - right? witnesses - right?). Get a statement in writing from the witnesses and fax it too the Pres. of America Honda, telling him you expect two things (1) car fixed (2) strong disiplinary action against the DSM or you will take other steps. I would think you could do that with little or no effort or expense on your part. Then decide the next step.

 

Im not sure that price is so pertinent here. I have been following this dilemma for a bit now, and from what I gather, you would likely get better service buying a $10,000 Hyundai Accent.
Just my 2 c though
Asif

 

some of the Honda dealers really sucks so bad

 

While the problem sounds somewhat minor, I do agree that American Honda customer service really leaves a lot to be desired.

American Honda customer service, in my experience, puts EVERYTHING to the DSM. If the DSM decides not to help you, you are out of luck. If the DSM lies, you are out of luck. If the DSM is confused on the facts, you are out of luck. The 18 year olds they have working the corporate customer service center are clearly interested in giving you the party line and explaining why they are not going to help you, rather than looking for a solution to the problem. I was amazed at their rudeness and "can't do" attitude. They have zero interest in actually discussing the issue, only how the "DSM says it's not really a problem"

If you want to try and escalate it, you might try to call the Manger of Customer Service, but I have yet to get a direct reply from her.