Why do i feel the need to argue the semantics yet again.

I agree that a company SHOULD try harder when their lack of service or inefficient bureaucracy leads to unhappy customers. I'd hate to see this sort of thread about my company and it's service. Unfortunately it's not always the case and do you honestly think Tech2 are keen to get involved in a thread like this that starts out with so much venom? (heck, look at the title)

But surely my original advice of staying calm and rational is valid? That's all I've been saying. If people don't agree, if they think you will get better results by spamming, pissing off such emotionally settled people as Kayvan and calling an entire board biased then we have to agree to disagree.

 

So Cal sure did jump on you. I don't understand their reasons but I saw the thread after you closed it. Anyway, I would be angry too if I received a damaged part and then was charged a restocking fee. That isn't right. I don't mod my S but I appreciate your heads up.

 

blackfx35 - This is the last I will say on this. My suggestion is to calmly insist on a full refund on the goods and the shipping. Do it in writing and express in civil terms how disappointed you are with Tech2 service. At the same time report it to the Better Business Bureau.

Don't let them get away with it because you lost your temper or a few hot heads on S2ki don't like the way you went about it originally.

We haven't heard Tech2 side, but they are welcome to put it forward. So far they have declined.

 

You only have to read the comments above that he qouted. Everything is posted there. You would be ok with people saying that to you? Oh mighty one bless all with the amount of patience and understanding you have. Im done wasting my time with you. Good luck ryan. keep us posted.

 

Sorry I was a little late with my post. Kyras just proved my point. Instead of comments like that he got attacked. Take it easy aussie, i'll see ya around.

 

I can't believe how thick you can be. Isn't it obvious that I'm on his side? Haven't I made it clear that I don't support the comments like those quoted above? HAven't I gone to extreme lengths to point out that I believe those comments are not a response to his issue, but his method? Haven't I suggested that if he tempered his method he might get less of those sort of comments and be in a better position to achieve the aim he would most like to achieve?

Do I have to draw you a friggin' diagram?

 

If I "tempered my method better" I would've gotten less stupid comments....

Okay...people took my aggression in the wrong way and they "REACTED" by making those comments just like I got upset at their service and "REACTED" the way I did. What's the difference...the only difference is I had all the reasons in the world to be upset...period.

As for an update, I filed a claim through my bank and received a temporary credit back for the full amount. However, this can take up to 90 days to get resolved...

 

I have not read the above diatribe and bickering so this may have been covered.

When you buy something and it is damaged (not by shipping) and you return it for an exchange they should send you a new one. This is standard practice in industry.

When you return goods you don't want there is a restocking fee. These are two separate actions. You changed your car so you can no longer use the item. You no longer want the item so there is a restocking fee.

20% does seem a little high and you might be able to negotiate that but in the end you are the one that cancelled the order.

Please give me credit when you quote me. The "Grow up and quit crying" was for spamming and your general demeanor.

I apologize for the harshness but reality is going to bite when you think businesses are willing to cover all the expenses when you change your mind. They could eat the costs if there was some profit from your purchase. In your case it is totally a loss dealing with you. Can you see and understand these points?

 

sideways-

I really wanted the radiator...when I call Andrew back regarding the damge my first option was a new replacement, but at the time he didnt have another one in stock. So we both "agreed" that I will be returning the radiator back and upon receipt I'll get my money back. He never once mentioned any re-stocking fee. If I was aware of this I would've waited for a new one (as impatient as I am) because I really wanted that for my new J's bumper. This being said, I decided to keep my stock radiator and modify my new bumper accordingly. If everyone understands my whole situation I havent done anything wrong although I may have by posting this in multiple forums. But this is normal when one is angry...heck, just because of that I got some harsh comments from people including you... . It's a fact people tend to react and this is exactly what happened...I was patient for a long time and just lost it.

I believe the reason behind this so called "restocking" fee is because UPS is not paying them the full amount of $455 as they will only pay wholesale cost. UPS believes the part was installed and was damaged...therefore, it wasn't their fault. So basically after all this time I get accused of installing the part and damaging it myself. How the hell can you not get pissed...I called Andrew right away about the damage and he was fully aware that this was a "common" problem with UPS. I paid extra for shipping for this very same reason....Now, you get accused of using the part and get hit with restocking fee and numerous phone calls...who can actually tell me they won't get upset...

 

If Andrew won't step in and correct Carlos then you did the correct thing with the credit card.