Rick do you have a date when these new headrests will be available. I took my first road trip this weekend and decided that I needed them by the time that I got back. Also how much will these cost.

 

Man, what a great way to do business.
Build a good product, keep things selling through excellent word of mouth, and the big one, fix things when they're broken.
When I need something for my baby, it will be Rick I'll be turning to.
sousleau

 

Wow... Mine are O.K. but Wow...!!

 

VMO,

We hope to have the prototypes for the new version this week. If they're ok production will begin next week. Until all the returned head rests are replaced, we will not sell them to anyone. As far as we know now, the price will stay the same.

 

Rick, every new business usually has a glich or two along the way; it's how you handle the problem that sets you apart from the others. It looks like you are successfully addressing the problem and handling it in superb fashion. Kudos, my friend! Your console cover continues to perform as intended and is a source of pride in my car. Thanks.

 

Rick,

Any word on when the new head rests will be available?

Thanks again for handling this with such class!

Ted

 

Rick,

Your proactive approach to doing business never ceases to amaze me. I can think of a number of companies, both large and small, who could learn a lot by watching you. This kind of customer service, and standing behind one's products, is key to long-term success. Moreover, your open and fair-handed discussion of a competitor's product is most unusual and refreshing.

Keep up the good work.

 

NoFe2O3,

Thanks for the thoughts.

Tedster,

They'll go into production and begin shipping the end of this week.

Rick

 

[QUOTE]Originally posted by Rick Hesel
[B]NoFe2O3,

Thanks for the thoughts.

 

Ain't free enterprise a bitch!