I bought a set of Earls Solo Bleeders and one was defective. I've left 3 emails for Rick, even 1 on the "Bat Email Line" and no response. All I'd asked is can I get a replacement for my defective bleeder? It is going on two full weeks and I am still waiting for a simple resonse on what I need to do finish this project. Mean while I have not driven my car since. It is in dire need of a fluid change and 3 of the four bleeders have been installed and I'm waiting to get the fourth.

How can I get a response from Rick?

 

You've sent no email to me. I check it every few minutes when I'm not traveling. I don't know where you're sending messages, but my address is hesel@artsci.com. If you've sent email somewhere else, I'll never see it.

 

I've been sending my questions to the email address on your site. Who reads/gets those?

 

The web site email goes through our merchant bank/cardservice account, along with orders and everything else that comes through there. Messages addressed to me are forwarded out of that account, if it's important for me to answer them,

Any BTW, your messages to that address were answered by James Mullins through Brad Wight -- they sent me copies of the reply.

 

Sorry, I did not receive any emails. Who were they sent to.
I do appreciate that your vendor saw my post and sent a new bleeder to me this morning.

Thanks

 

Glad it's been taken care of.