Earlier today I had placed a message trying to find a less expensive alternative to source some "stock" items for my S2000, such as floormats, spoiler and a remote control.

I contacted Hand A and within minutes I got an email explaining that they did not carry the remote. Well, I sent them a reply thanking them with a note of how much the local dealer wanted to charge me. Within minutes, I received another email from them (Bill, thanks!!) expalining that they would ADD that item to their site so I could order it...............

I already placed the order. Ladies and gentlemen, this was all done in minutes. I have NEVER experienced such terrific customer service and as much as I hate to admit it, even in the company I work for have we reacted and acted so quickly to a customer's half request.....I am shocked, amazed and thrilled.

THANK YOU!!!!!!!!!!!!!!!!!!!!!!! I have new faith in customer service

 

Now if that could just trickle down to other e-businesses.

 

Yeah, they are great. What's even scarier is that HandA is the web portion of a dealership. Never thought a delaership would respond so fast and treat their customers so well.

 

Where is Hand A located and which dealership?

 

They are located in Carmichael, CA (near Sacramento). They work out of the parts dept in Carmichael Honda.