I have thought long and hard about posting about this experience. i hate to put a company down and jeopardize their buisness, but here it goes. i ordered a Spugen dual oval muffler w/ round tips through their website on march 13th which was $735. after a few calls /emails i finally get it april 6th. okay i thought i would get it sooner, but i understand that they are made to order. after great anticapation and excitement i finally get my exhaust. i start to open the box and realize they sent me the exhaust with the wrong tips (oval). i call Greg up and ask him why i got this exhaust w/ the oval tips and not the round tips? His answer/reaction was, "let me check something... oh shoot your right. Let me get with my guy and ill call you back". so he calls me back and says, "you have two options you can send it back and we will fix it or i can give you credit". I ask him, "how much?" He says, "he has to check and he will give me a call back". he gets back with me and says, "we can do $100 back." i agree to it and im thinking to myself i am done dealing with Spugen. I install the exhaust the next day and realized the fitment on one of the mufflers is off. the muffler itself is not sitting parallel to the ground and in turn the tip is slightly tilted. to the everyday person glancing at the car you cant tell but to me its an eyesore. i call Spugen again today and tell him i sent him pictures of the exhaust and he tells me, "ill check them out and get back with you". i never got a call back and because i work in the afternoon i didnt get a chance to call back. and to top it all off... as soon as i get home tonight and my wife asks me, "why did they charge us $815 for the exhaust?" during my conversation with greg at the time of the $100 credit. we were both in agreement that i would still only pay $735. when i jumped online i noticed "webestore" was logged on and i PM'd him saying he needed to check his email and no response. after about 15 minutes he is no longer logged on. No PM or email. i did a lot of research on different types of exhausts and the one thing that sold me on Spugen was the customer service. it always seemed like they always corrected any mistakes and took care of their customers. well i might just be real unlucky or Greg and the Spugen team might just be slipping a little bit. many of you might have had great experiences with Spugen and some of you might even try to take "shots" at me for posting this. but as of right now i am anti-teamspugen!

 

Hey Leo. I did get your Pm, but have not had a chance to take a look at your pics yet. I will do that after I post up here. The credit I told you " I would send you out a check for that" We charge the cards, and its hard to just reverse $100. I am getting the check in the mail tomorrow for ya. I believe I have been pretty good with answering your calls and calling you back for the most part. I had a really crazy Monday today, and wanted to take a look at the pics before I called you back. I will give you a buzz tomorrow on it.

 

Greg's a good guy! He's doing his best to keep the spugen tradition alive. I believe he's the only member left that's handling the spugen products.

I run into the same problem myself on a rare occasion and it does get busy on unexpected days. Just give him some time and i'm sure he'll take care of ya.

 

ive only heard good things about greg, but i can understand where the OP is coming from.

when you know someone got ur msg, then signs off without a reply, i dont buy the excuse that someone can be too busy.

 

Gregs a stand up guy. Just because one particular day he cannot get on his knees and do as you please does not mean he will flake on you. I assure you the best in customer service is what you will receive. Humans make mistakes and there is no way around that.

 

As a business owner myself, Monday's are usually the busiest.... Greg isn't online all day waiting for PM's or next to the phone, he's probably out there hustlin w/ the other guys installing parts on their customers cars, paying bills, etc. I think you may have overreacted a bit......

A company like Spugen doesnt stay a sponsor this long and practice bad business ethics.... just impatient customers.

 

Good guys, very busy but still customer oriented.

 

I have had nothing but good experiences with webestore. I also don't think this is the correct place for this thread. We have a 'Bad Guys" thread for just this type of complaint.

 

Everyone here knows that spugen is a great store that prides themselves on great customer service. Thats not the problem, the problem is that everything went wrong. Not only did he get the wrong exhaust, we was also charged for more on top of that (Read the post). I can see getting sent the wrong product, but getting charged for more?

sti2s2k, maybe anti-spugen right now, but everyone here gets upset if they receive the wrong product or wrong price, no matter what store or person sent it.

So dont bash on him just because he's speaking up, which the rest of you are scared to do!

its all good bro...

 

Obviously that's not true since he got the wrong product, was charged the wrong price, and it took a post on this forum to get a response on the matter.

I commend spugen for now trying to make things right, but don't "assure" him that he is receiving the best service because that clearly isn't true.