You're right. Customers never have the right to be pissed when they receive the wrong product, the product is damaged, they are charged the wrong price, and then can't get a call back.

He must be over-reacting! How dare someone bring to light facts that make an almighty sponsor look bad!!!

 

GTI 20v,

How about going through the steps before trying to bring down a good vendor such as Spugen or any other vendor/person? how about uh.. say.. hmmmmm. a PHONE CALL????? just b/c they have conflicting schedules(w phone call), doesnt mean it's anyones fault... im sure a few extra phone calls could have avoided this nonsense discussing we are in.

 

on the other hand, anyone have problems with the hangers on the spugen exhaust coming off the canisters? or was that maybe just a bad weld?

 

Regardless, look at the timeline, april 6th, yet already posting about it.. that's impatient IMO.. but

 

you idiots are like a pack of jackals

 

Check the date, he purchased the exhaust on March 13 and received it on April 6. Almost a month. Thats not even a overseas product. So how is that being impatient. He was told about a week, then a month, then the wrong product, then overcharged, then no reply, no answer. What would you guys think about that? He obviously talked to the guy and tried to be patient, but it usually takes someone to speak up to get thigs taken care of.

And dont try to justify that Spugen is a great store, thats not the point. We all know that they are a great asset to this site.

And most of you would do the same thing if you were in this situation. Most of you probably do it even at store locations when trying to return or replace something that did not work. All this person is doing is telling you what happened so that it does not happen to you!!! take it as it is and move on!!!!

 

Wheres Spugen located at ? I couldn't find any info on their website..

 

We are at 12357 a whittier blvd. Whittier, Ca 90602

Phone is 562-572-8578

Thanks for all the kind words guys, trying to work with Leo to get this problem fixed.

 

I was actually reading a thread where someone suggested spugen to replace my throwout bearing, but I tried to contact / locate you guys without any sucess, and I had elton @ raceline do it (hes really good!)

You guys @ spugen do service, right?

 

i understand that everyone that is trying to defend/step up for Spugen have their valid points. i understand that if Spugen ran their buisness like this everytime, they would be out of buisness. but my point is, that it is my money... my investment! let someone deduct money from a credit card or what ever it may be. wait for the product (in which i think was a lot longer than the average company), get told it will ship this week... every week, recieve the wrong product, have fitment issues (and get asked if i adjusted the hangers) and get charged a so called shipping charge (when their website never states a shipping charge). my final total at the end of the website transaction was $735. every other website includes the applicable shipping charges and is straight foward with you. and its kind of funny... when i placed the order i clicked and pasted the description of the exhaust that i wanted off their website and added it to the comments block at the end of the transaction (This Sp