dude's got a valid point. it's all fun and games till it's ur money.

 

[QUOTE=sti2s2k,Apr 10 2007, 11:03 PM] i understand that everyone that is trying to defend/step up for Spugen have their valid points. i understand that if Spugen ran their buisness like this everytime, they would be out of buisness. but my point is, that it is my money... my investment! let someone deduct money from a credit card or what ever it may be. wait for the product (in which i think was a lot longer than the average company), get told it will ship this week... every week, recieve the wrong product, have fitment issues (and get asked if i adjusted the hangers) and get charged a so called shipping charge (when their website never states a shipping charge). my final total at the end of the website transaction was $735. every other website includes the applicable shipping charges and is straight foward with you. and its kind of funny... when i placed the order i clicked and pasted the description of the exhaust that i wanted off their website and added it to the comments block at the end of the transaction (This Sp

 

It's not an overseas product, but it is a made to order product. 2-3 weeks to make the product, 1 week for ground shipping.. that doesn't sound crazy to me. If they had told him "Yeah we have one in stock ready to go" then sure, that would be a long delay, but that's not the case. Besides that, it's NOT EVEN THE POINT.

The point is that he gave the vendor what, 4 days to fix the tip problem, which they told him they were sending a check for, instead of doing a refund for everything and then recharging the correct amount, then how many days to research the problem on fitment? 1 day? 2 days? Sorry, that's impatient.

You want to know what I'd do in this situation? I'd actually CALL them and get them to commit to a date by which it should be fixed/replaced/whatever, then just deal with it. I wouldn't post something so soon, especially when getting a response from them.

As for this vendor, I've never bought anything from them before, but this impatient buyer wouldn't discourage me from doing so in the future.

 

I couldn't agree more! It's amazing how forum users defend a vendor even in the face of a clear mis-step at all costs!

Those are the same individuals that will slaughter the poor guy the day he makes a mistake on THEIR order!

"The mob is fickle brother, he'll be forgotten in a week......" from The Gladiator.

 

Pointless. The only reason he got a discount on the exhaust is that he received the WRONG product. i.e. not what he ordered.

Let's keep our eye on the prize here.

 

so you mean to tell me if you were to spend $750+ on a product from a reputable company you would expect fitment issues. this isnt an ebay piece, where you question where the product is even really coming from. this isnt my first time dealing with exhausts and installation (first on an S2000) and i have paid for cheaper systems (in cost and not in quality) and have never had these issues. and if you think that i am incompetent and cant figure out how to remove and install a few nuts and bolts... i work on million dollar aircraft... i think that i qualify.

 

Give me a break. Your telling me that if it was your money, you would not want to see any results. "Its like going to the store, purchasing a product, bringing it home, and it the wrong one." Are you 1) going to go back and take care of the situation or 2) " I'll wait to take care of it."

I'll bet you will take care of it right away. that's whats going on. No one is going to wait around and hope for the best. If you do you must have alot of money or something.

ALSO, how can you be impatient when the person you are trying to get a hold of does not respond back. Only when He posts the situation on the website.

whats more important to you? YOUR MONEY, DUH DUH

 

Where did I say that I would expect fitment issues? Where did I say that you can't put on an exhaust? That's nice that you work on million dollar aircraft, but I don't really see how it relates? Thanks for keeping those of us who fly safe though

All I said was that it's a bit much and a bit impatient to post this type of thread so SOON.

I absolutely would expect it to fit, but I would give them more than a few days to resolve the problem before posting a thread about it. I completely agree that they need to resolve the problem, I don't think I ever said they shouldn't.

 

Mail order is slightly different from B&M don't you think? As for it being the wrong product, he talked to them the day he got it as I recall and they worked out a deal for that, so it wasn't like he wasn't getting a response. Then he sent pics of the fitment problem, that's when the vendor didn't get back to them. Should they have? Sure. I also understand how you can get busy are not get a chance to call someone back that day. If he hadn't heard from him for 4 or 5 business days, I'd be in agreement with you, but one day, maybe 2? I'd CALL them (instead of PM) to get an update.

Give people a little bit of time to deal with stuff.

Man I really hope none of you ever buy a part that's special order/overseas, I can just see the threads now..

 

well said.. I have talked to Leo, and issues him his $100 Credit, and also credit in full for the shipping.