Problems with Honda Service
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From: Franklin Lakes
Problems with Honda Service
Ok guys, I've been complaining about my problems with MAHWAH HONDA for a few years now. Here's the breakdown of what happened (I have receipts/dates at home, which I hope to update).
1.)
A few years ago, I brought the car in for a taillight recall. I asked for the trans/diff fluids to be changed. I got the car back, drove a few miles, and BOOM, motor blew. I checked the oil at the dealership, and alas, there was none. After a few months of arguing with them, Honda Corp decided to buy a new motor, but I had to pay around $1100 for the install. Install took a month, got the car back, and there was a check engine light. Connected MAP sensor, and pushed harnesses into their clips, and I thought I was good.
2.)
A few months later, I inspected the car and noticed my rearend was spewing fluid at the output flanges. (Comptech housing, 4.57 rearend) I bought one of a friend for around $600 or so (forgot the exact amount) and installed myself. When I looked at the invoice for the fluid change, it turns out Honda put CRV fluid in, which I blame for the leak.
3.)
A year and a few weeks after the new engine was installed, my car, all of a sudden, wouldn't rev past 3k rpm. I called Mahwah Honda, and they said bring it in, but it will not be covered under warranty. I brought it to a private shop, which charged me $900 to fix. they said the cam gears were not torqued down, and the gears "wobbled" causing timing to slip. Obviously when Honda installed, they screwed up.
4.)
My original trans started making crazy noises. I paid a few hundred bucks, plus my old set of Volks for a used AP2 trans. I dropped it off to Jeff (minitoyota) to fix, and I got a call from him today. He said a ton of bolts were missing, and grounds were not connected. Maybe he will chime in here and describe in more detail. He said the fact that the starter bolt was missing, etc., this could cause my trans to grenade itself.
This is easily around $4000 worth of problems that I don't think I should be responsible for. Not to mentions months without my car. Anyone know if I can get a lawyer to take this case? Do I even have a case?
1.)
A few years ago, I brought the car in for a taillight recall. I asked for the trans/diff fluids to be changed. I got the car back, drove a few miles, and BOOM, motor blew. I checked the oil at the dealership, and alas, there was none. After a few months of arguing with them, Honda Corp decided to buy a new motor, but I had to pay around $1100 for the install. Install took a month, got the car back, and there was a check engine light. Connected MAP sensor, and pushed harnesses into their clips, and I thought I was good.
2.)
A few months later, I inspected the car and noticed my rearend was spewing fluid at the output flanges. (Comptech housing, 4.57 rearend) I bought one of a friend for around $600 or so (forgot the exact amount) and installed myself. When I looked at the invoice for the fluid change, it turns out Honda put CRV fluid in, which I blame for the leak.
3.)
A year and a few weeks after the new engine was installed, my car, all of a sudden, wouldn't rev past 3k rpm. I called Mahwah Honda, and they said bring it in, but it will not be covered under warranty. I brought it to a private shop, which charged me $900 to fix. they said the cam gears were not torqued down, and the gears "wobbled" causing timing to slip. Obviously when Honda installed, they screwed up.
4.)
My original trans started making crazy noises. I paid a few hundred bucks, plus my old set of Volks for a used AP2 trans. I dropped it off to Jeff (minitoyota) to fix, and I got a call from him today. He said a ton of bolts were missing, and grounds were not connected. Maybe he will chime in here and describe in more detail. He said the fact that the starter bolt was missing, etc., this could cause my trans to grenade itself.
This is easily around $4000 worth of problems that I don't think I should be responsible for. Not to mentions months without my car. Anyone know if I can get a lawyer to take this case? Do I even have a case?
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From: Torrance
I'm sorry to hear that.
You can pay $50 and file a small claim against the dealer for $5000 and see where that goes.
Too many holes in this story for me to say if you have a case or not. From what you have posted I would say you probably don't have a case and I don't think you can honestly say that you are positive the dealer is at fault when you have had modifications done,didn't do pre-inspections,and didn't inspect your car when you left.
You stated the dealer changed your diff fluid but your motor blew from no oil? Why would they even touch your motor? Even a bad tech isn't going to do extra work.
Next your diff starts spewing oil and you are assuming it's the fluid the dealer put in that caused this but this was a used and modified diff you purchased from a friend so you don't know what the story is with that diff.
You can pay $50 and file a small claim against the dealer for $5000 and see where that goes.
Too many holes in this story for me to say if you have a case or not. From what you have posted I would say you probably don't have a case and I don't think you can honestly say that you are positive the dealer is at fault when you have had modifications done,didn't do pre-inspections,and didn't inspect your car when you left.
You stated the dealer changed your diff fluid but your motor blew from no oil? Why would they even touch your motor? Even a bad tech isn't going to do extra work.
Next your diff starts spewing oil and you are assuming it's the fluid the dealer put in that caused this but this was a used and modified diff you purchased from a friend so you don't know what the story is with that diff.
Joined: Mar 2005
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From: On yo puter screen
Im going to answer the question in your title line
Do you think I can get a lawyer.
YES they work for $ just pay there fee and you got a lawyer.
as far as the rest of your post, ill reserve comment
Do you think I can get a lawyer.
YES they work for $ just pay there fee and you got a lawyer.
as far as the rest of your post, ill reserve comment
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From: Franklin Lakes
Originally Posted by leester01,Apr 23 2009, 04:53 PM
You stated the dealer changed your diff fluid but your motor blew from no oil? Why would they even touch your motor? Even a bad tech isn't going to do extra work.
Next your diff starts spewing oil and you are assuming it's the fluid the dealer put in that caused this but this was a used and modified diff you purchased from a friend so you don't know what the story is with that diff.
Next your diff starts spewing oil and you are assuming it's the fluid the dealer put in that caused this but this was a used and modified diff you purchased from a friend so you don't know what the story is with that diff.
I purchased another used diff from a friend AFTER mine started spewing fluid.
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From: Palm Harbor Fl
ok,
under section 2. Why did you not go back to mahwah and have them rectify the problem instead of having your friend do it?
Is there a a possibility that the 2 part numbers for diff fluid supercede to each other and the part number that you have may be an older part number?
under section 3. I know where I work. all parts if not still under the vehicles factory warranty then all parts sold have a 12mo/12k warranty. So unfortunately this would apply to the engine that was replaced. Even if it was goodwilled by the manufacturer (at least where I work) Did Honda put in a remanufactured engine or did they have the dealership replace it with a junkyard one? Was it a short block (no head installed so they used your head) or a long block (where they would have no reason to remove the head)
under section 4. Did you at least contact mahwah and make them aware of the situation? or are they still in the dark about your transmission? I know if my dealership botched an install then they would want to fix the problem to help maintain good customer relations. The last thing a dealership wants is someone going onto a forum and ranting about they're dealership.
I hope this helps.
under section 2. Why did you not go back to mahwah and have them rectify the problem instead of having your friend do it?
Is there a a possibility that the 2 part numbers for diff fluid supercede to each other and the part number that you have may be an older part number?
under section 3. I know where I work. all parts if not still under the vehicles factory warranty then all parts sold have a 12mo/12k warranty. So unfortunately this would apply to the engine that was replaced. Even if it was goodwilled by the manufacturer (at least where I work) Did Honda put in a remanufactured engine or did they have the dealership replace it with a junkyard one? Was it a short block (no head installed so they used your head) or a long block (where they would have no reason to remove the head)
under section 4. Did you at least contact mahwah and make them aware of the situation? or are they still in the dark about your transmission? I know if my dealership botched an install then they would want to fix the problem to help maintain good customer relations. The last thing a dealership wants is someone going onto a forum and ranting about they're dealership.
I hope this helps.
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From: Franklin Lakes
Originally Posted by EBungo,Apr 24 2009, 09:13 AM
ok,
under section 2. Why did you not go back to mahwah and have them rectify the problem instead of having your friend do it?
Is there a a possibility that the 2 part numbers for diff fluid supercede to each other and the part number that you have may be an older part number?
under section 3. I know where I work. all parts if not still under the vehicles factory warranty then all parts sold have a 12mo/12k warranty. So unfortunately this would apply to the engine that was replaced. Even if it was goodwilled by the manufacturer (at least where I work) Did Honda put in a remanufactured engine or did they have the dealership replace it with a junkyard one? Was it a short block (no head installed so they used your head) or a long block (where they would have no reason to remove the head)
under section 4. Did you at least contact mahwah and make them aware of the situation? or are they still in the dark about your transmission? I know if my dealership botched an install then they would want to fix the problem to help maintain good customer relations. The last thing a dealership wants is someone going onto a forum and ranting about they're dealership.
I hope this helps.
under section 2. Why did you not go back to mahwah and have them rectify the problem instead of having your friend do it?
Is there a a possibility that the 2 part numbers for diff fluid supercede to each other and the part number that you have may be an older part number?
under section 3. I know where I work. all parts if not still under the vehicles factory warranty then all parts sold have a 12mo/12k warranty. So unfortunately this would apply to the engine that was replaced. Even if it was goodwilled by the manufacturer (at least where I work) Did Honda put in a remanufactured engine or did they have the dealership replace it with a junkyard one? Was it a short block (no head installed so they used your head) or a long block (where they would have no reason to remove the head)
under section 4. Did you at least contact mahwah and make them aware of the situation? or are they still in the dark about your transmission? I know if my dealership botched an install then they would want to fix the problem to help maintain good customer relations. The last thing a dealership wants is someone going onto a forum and ranting about they're dealership.
I hope this helps.
3. This is the weird part. Honda gae me an invoice with a new top and bottom end. I went to check on the install, and the head was off. it wasn't preassembled. maybe they BS'd me and gave me a used short blocK????
4. I didn't contact the dealership yet about the trans because I just found out about it.
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The head is sold complete as parts. it is a single part number that has the parts in a set of bags. You have to put the head together on the motor.
There should be a Serial number listed on the Short block section of the invoice. See if it matches the serial number of the motor. The serial number is to the right of the head, on the front of the motor. The 5 or so I have installed, all have been painted orange from the factory.
There should be a Serial number listed on the Short block section of the invoice. See if it matches the serial number of the motor. The serial number is to the right of the head, on the front of the motor. The 5 or so I have installed, all have been painted orange from the factory.
Thread Starter
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From: Franklin Lakes
Nice thanks. I called the service department today. The 2nd in commanand admitted that they had a lot of problems with their techs, and they have new ones now. reassuring . . .