Science of Speed customer service?
Misrepresentation or not, IMHO the depicted tires do not represent 50% whatever (tread, life, etc).
Furthermore, I must confess I would have been very unhappy being on the receiving end of this transaction; and would have been my personal assessment that the omission of pictures by an experience business person -- of tires admittedly evaluated subjectively -- is either negligent or deceptive.
Notwithstanding the above comments, from an image and customer service perspective, I would consider this type of negative public attention a liability whose value greatly exceeds any claims raised by the customer. Sad, really...
My 2
Furthermore, I must confess I would have been very unhappy being on the receiving end of this transaction; and would have been my personal assessment that the omission of pictures by an experience business person -- of tires admittedly evaluated subjectively -- is either negligent or deceptive.
Notwithstanding the above comments, from an image and customer service perspective, I would consider this type of negative public attention a liability whose value greatly exceeds any claims raised by the customer. Sad, really...
My 2
Originally Posted by 3ngin33r1,Mar 14 2008, 02:28 PM
What principle?
It is never pleasant to play hardball, but when a vendor brings his gloves to the ring, it is time for the gloves to come off.
Originally Posted by 3ngin33r1,Mar 14 2008, 02:36 PM
Right, but you can't really have a principle if you can't prove your claims of a misrepresented advertisement.
I would stand behind Dong 100% if he could produce the ad.
I would stand behind Dong 100% if he could produce the ad.
My statements assume accuracy in the OP's statements...but the tire photo doesn't help much.
If the OP is being deceptive, then we are dealing with a diff situation no doubt.







