StonGard's response to the message board
Former Moderator
Joined: Oct 2000
Posts: 3,826
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From: Denver CO
Greg,
I completely understand. I'm sure you'll understand when you're on the other side of a problem that YOU consider serious. I'm sure you'll understand when I ask you to go fishing instead of offering anything constructive to help you through your problem. I could just shut up at that point but for some reason I'll be compelled to see if you want to go fishing because when you go fishing you catch fish. And I'll remember to bring my sense of humor when we go fishing
. It won't solve your problem, but problems have a way of fixing themselves I've found, and of course we'll catch fish .
I completely understand. I'm sure you'll understand when you're on the other side of a problem that YOU consider serious. I'm sure you'll understand when I ask you to go fishing instead of offering anything constructive to help you through your problem. I could just shut up at that point but for some reason I'll be compelled to see if you want to go fishing because when you go fishing you catch fish. And I'll remember to bring my sense of humor when we go fishing
. It won't solve your problem, but problems have a way of fixing themselves I've found, and of course we'll catch fish .
Registered User
Joined: Jan 2001
Posts: 2,708
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From: Laurel
1. No need to be paranoid
2. There is not enough money here to be paranoid
3. You can't sue them unless you've been damaged. Honda offering to replace your headlights means you haven't.
4. He can't sue you for slander unless he can prove you knowing and purposefully intended to wrongly defame them.
4. Taping calls is illegal in many states (like here in Linda Tripp land.)
5. Take a deep breath and make an honest effort to resolve this. Maybe EVERYONE can learn by your example.
6. This would be a good time for everyone to bring this post back to its essence: a dispute about a product!
2. There is not enough money here to be paranoid
3. You can't sue them unless you've been damaged. Honda offering to replace your headlights means you haven't.
4. He can't sue you for slander unless he can prove you knowing and purposefully intended to wrongly defame them.
4. Taping calls is illegal in many states (like here in Linda Tripp land.)
5. Take a deep breath and make an honest effort to resolve this. Maybe EVERYONE can learn by your example.
6. This would be a good time for everyone to bring this post back to its essence: a dispute about a product!
Registered User
Joined: Oct 2000
Posts: 1,197
Likes: 0
From: NYC
Originally posted by jschmidt
1. No need to be paranoid
2. There is not enough money here to be paranoi
1. No need to be paranoid
2. There is not enough money here to be paranoi
Registered User
Joined: Oct 2000
Posts: 192
Likes: 0
From: Portola Valley
SCS2K:
As a former CXO, I would say that you are being setup. The CEO has the power and discression to believe who he chooses. Your position is already well known, and documented in writing on this board.
Having all four of you on the line doesn't change this.
He will ultimately have to decide who he believes since he has been given a different story by his people. This reality will not change by having you all on the phone simultaneously... unless someone changes their story. They are in fact less likely to change their story if everyone is on the phone.
I would agree to talk to Tim ALONE. He can interview his employees on his own time.
He will then have to make a business decision.
Aside from the marketing, customer service, and goodwill aspects, he should also consider who he should believe... You, who has nothing to gain at this point (since honda has offered to replace the lights anyway), or his people who have a strong interest in covering their butt.
In this circumstance, I would suspect the spin on the information I was being fed internally if I was him.
Dan
As a former CXO, I would say that you are being setup. The CEO has the power and discression to believe who he chooses. Your position is already well known, and documented in writing on this board.
Having all four of you on the line doesn't change this.
He will ultimately have to decide who he believes since he has been given a different story by his people. This reality will not change by having you all on the phone simultaneously... unless someone changes their story. They are in fact less likely to change their story if everyone is on the phone.
I would agree to talk to Tim ALONE. He can interview his employees on his own time.
He will then have to make a business decision.
Aside from the marketing, customer service, and goodwill aspects, he should also consider who he should believe... You, who has nothing to gain at this point (since honda has offered to replace the lights anyway), or his people who have a strong interest in covering their butt.
In this circumstance, I would suspect the spin on the information I was being fed internally if I was him.
Dan
Registered User
Joined: Nov 2000
Posts: 247
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From: Springfield
Well, all said and done I know there are alot of other factors that haven't been openly dicussed for good reason. No offense to anyone but the continual bantering is determental to both sides. I still have alot of praise for the Ston Gard product. Let me put one more opinion out for thought.
Why was Honda so quick to resolve the problem?? Is it possible that Honda has seen this problem before in the Arizona area and doesn't want the bad rep. Remember, Honda has much more to loose if they can't sell the product.
I'm really sorry Doc that this had to happen to you, but after all the mud slinging nothing positive has come of it. 99% of all the comments are pure speculation, including mine. Most of it amounts to nothing but gosip. Everyone knows how damaging gosip can be, especially when not validated as it is here.
One other thing I forgot to mention. The Type R that had the same problem was primarily due long term heat damage. Yes, there were other factors that excellerated it ie., high temp bulbs, but it was still due to heat related failure. Remember the two bands of crazing, this is right where the lense focal point is. Not above where it is clear. Everybody needs to go back and look at that photo. Something to think about. If you don't believe this then turn your lights on at night and see where the light is cutoff on top. How hot would the sealed lenses be in the middle of the day in 110 degree heat?? Care to venture a guess? Remember to take in consideration the interior open area of the lense. I'll bet you could just about bake a cake inside.
Friendly advice Doc. I'd let this die and count your blessing, especially with Honda wanting to replace your lenses. Maybe Ston Gard will replace your lenses covers free of charge???? (What do you think!)
[Edited by Jeff on 05-25-2001 at 08:38 AM]
Why was Honda so quick to resolve the problem?? Is it possible that Honda has seen this problem before in the Arizona area and doesn't want the bad rep. Remember, Honda has much more to loose if they can't sell the product.
I'm really sorry Doc that this had to happen to you, but after all the mud slinging nothing positive has come of it. 99% of all the comments are pure speculation, including mine. Most of it amounts to nothing but gosip. Everyone knows how damaging gosip can be, especially when not validated as it is here.
One other thing I forgot to mention. The Type R that had the same problem was primarily due long term heat damage. Yes, there were other factors that excellerated it ie., high temp bulbs, but it was still due to heat related failure. Remember the two bands of crazing, this is right where the lense focal point is. Not above where it is clear. Everybody needs to go back and look at that photo. Something to think about. If you don't believe this then turn your lights on at night and see where the light is cutoff on top. How hot would the sealed lenses be in the middle of the day in 110 degree heat?? Care to venture a guess? Remember to take in consideration the interior open area of the lense. I'll bet you could just about bake a cake inside.
Friendly advice Doc. I'd let this die and count your blessing, especially with Honda wanting to replace your lenses. Maybe Ston Gard will replace your lenses covers free of charge???? (What do you think!)
[Edited by Jeff on 05-25-2001 at 08:38 AM]
Registered User
Joined: Jan 2001
Posts: 2,708
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From: Laurel
Originally posted by Sunchild
This is incorrect. Slander is a serious charge with potential liability that could bankrupt an individual.
Originally posted by jschmidt
1. No need to be paranoid
2. There is not enough money here to be paranoi
1. No need to be paranoid
2. There is not enough money here to be paranoi
1. Where would the suit be filed?
2. Does StonGard have the resources carry a multi-jurisdictional lawsuit?
3. What business sense would it make?
4. Why is everyone so afraid of being sued?