what can i do....??
Registered User
Joined: Oct 2000
Posts: 4,762
Likes: 1
From: Sheridan
Originally posted by AusS2000
Sorry, but until the goods get there the responsibility is on the seller.
The only exception to this is if the seller has a 'no-USPS' rule and the buyer insists and is fully notified that it is their responsibility, and agrees.
Brandon, unless you can prove the above I would suggest that it is in your best interest to supply another set at your expense. Otherwise, I doubt anyone around these parts will want anything to do with your products in future.
Sorry, but until the goods get there the responsibility is on the seller.
The only exception to this is if the seller has a 'no-USPS' rule and the buyer insists and is fully notified that it is their responsibility, and agrees.
Brandon, unless you can prove the above I would suggest that it is in your best interest to supply another set at your expense. Otherwise, I doubt anyone around these parts will want anything to do with your products in future.
Brandon, you have to file a claim with the U.S.P.S. and collect the insurance. This is on you. In the mean time, send the man his springs, and this time, send him a tracking number.
Spammer
Joined: Feb 2001
Posts: 4,398
Likes: 1
From: Partwhoresville
I would be happy to meet somewhere in the middle, but i shouldnt be accountable for the loss on this. There really isnt any insurance with Airmail, because there is no proof of delivery 
. I would be happy to split the losses, even though i did send it out, but it was the customers choice to send it USPS.
For the record Postal Airmail has NO TRACKING #
. I would be happy to split the losses, even though i did send it out, but it was the customers choice to send it USPS. For the record Postal Airmail has NO TRACKING #
Registered User
Joined: Aug 2003
Posts: 200
Likes: 0
From: Tinton Falls
Yikes man, I don't know any reputable companies that don't insure their shipments for exactly this reason. Besides the law being on the consumers side, it hurts business.
Read an interesting sign in a store once. 1 satisfied customer will on average tell 4 people, 2 of which will become customers. This of course then multplies again and again etc.
The flip side to that is the same person who has a bad experience will tell 7-10 people who then turn around and tell 5-7 people. Multiply that out several times.
Take into account the internet reaching thousands of people and you might as well close up shop. The moral, bad news always travels faster than good and will screw you faster.
Read an interesting sign in a store once. 1 satisfied customer will on average tell 4 people, 2 of which will become customers. This of course then multplies again and again etc.
The flip side to that is the same person who has a bad experience will tell 7-10 people who then turn around and tell 5-7 people. Multiply that out several times.
Take into account the internet reaching thousands of people and you might as well close up shop. The moral, bad news always travels faster than good and will screw you faster.
